Customer Service Representative

1 week ago

West Bromwich, United Kingdom Atkore Full time

**Customer Service Representative**

**Who we are**:
Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together - a future focused on empowering our customers while we power and protect the world.

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.

**Who we are looking for**:
Unistrut is looking for a Customer Service Representative who is responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests and managing order releases. This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods. The Customer Representative helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer service.

**What you’ll do**:

- Oversee customer orders, including order status, order expediting, document creation, stock allocation, order release, shipment tracking, complaint handling.
- Regularly update customers and internal stakeholders on order status and any issues.
- Handle customer inquiries, process returns, and resolve customer issues promptly.
- Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
- Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
- Performs Other Duties as Assigned.

**What you bring**:

- Communication skills, including verbal, written and presentation
- Interpersonal skills
- Analytical and problem-solving skills,
- Project management skills, especially the ability to prioritise work
- Ability to multitask
- Proficiency in relevant software, such as ERP, CRM and Microsoft Office

**What you will strive to accomplish in this role**:

- Focuses relentlessly on customers
- Works well under pressure
- Pays attention to details

**Benefits;**
- 25 days annual leave
- Festive shutdown at Christmas
- Company wide bonus scheme
- Service and recognition awards
- Training and development opportunities
- Company Pension
- Life Assurance 4x salary
- Discounted Gym Membership
- Enhanced family friendly policies
- Free annual flu vaccination vouchers
- Employee assistance programme
- Cash health plan
- Free home cyber security training
- Cycle to work scheme.
- Free onsite parking

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team **strives** for breakthrough results, **stays focused** on being standout leaders, and fully **supports** decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

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