Contact Centre Support Advisor

2 days ago

Wood Street, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary: Starting from £23,728.02 per year**
**Grade: PO**
**Reporting Line: PUDO Support Team Manager**
**Contract Type: Permanent**
**Location: London/Hybrid**

**What to expect**:
Here at the Post Office we’re steeped in tradition, but we’re going places. We’ve been the anchor of UK communities for centuries and that isn’t going to change any time soon. We are Everybody’s Business.

As part of our positive transformation, our Pick Up Drop Off service (PUDO) allows our customers to take advantage of click and collect services with their local Post Office as the secure collection point. This allows our customers to use carriers including DHL, DPD and Evri through the Post Office for their evolving needs.

As a Support Advisor you will be the first line of contact for our carriers as you support them with delivery related enquiries including locating missing items and general customer service.

This will be a hybrid role where you will predominantly be expected to work from home with quarterly travel to our London or Chesterfield offices. As part of the role you will be required to work on a rota that on average includes one Saturday in eight and covers the hours of 8am - 6pm.

**What we can do for you**:
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

- Automatic salary increases after year 1 and year 2
- 25 days annual leave that increases with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities

**What you’ll need to succeed**:

- Someone with a passion for Customer Service with a great telephone manner
- IT literacy ideally with Microsoft packages

**About us**:
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of - and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.

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