Customer Service Advisor

4 days ago

Chelmsley Wood, United Kingdom Solihull Metropolitan Borough Council Full time

Job Introduction
**Customer Service Advisor - Economy & Infrastructure**

**Solihull Connect Customer Contact Service**

We have exciting opportunities for enthusiastic, passionate and customer focused individuals to join our Connect Customer Contact Service primarily based in Chelmsley Wood, with the possibility of travel to Solihull.

The Connect Customer Services team is at the core of our organisation, it performs a key role in enabling Solihull Council to deliver on its promise to improve lives by delivering great services to the residents of Solihull.

People are at the heart of everything we do and your role as a Customer Service Advisor will be to ensure that every individual you interact with, whether on the phone, face to face, or through a variety of different access channels, enjoys a great customer experience. In this role you will also be responsible for dealing with cash, card and postal payment transactions.

We are looking for performance driven people who like variety within their role.

To be successful in the role you will be:

- Customer focused with excellent communication skills and a collaborative approach, who has proven experience of providing professional customer service as the norm.
- A team player who values the people you work with, demonstrating respect and behaving with integrity.
- Confident with using computer systems and databases, able to type, talk and listen simultaneously, to create accurate records and provide a great customer experience.
- Organised and methodical
- Able to work successfully in a process driven and often pressurised target driven environment.
- Flexible approach to work and able to work on a shift rota at co-locations across Solihull (Monday to Friday)

In return we are offering the opportunity to play a key role in improving services for Solihull residents as well as:

- A competitive salary.
- Training, development, and career progression opportunities.
- Flexible working. Home working maybe an option in the longer term.
- Generous annual leave entitlements with opportunity to buy up to 10-days additional leave per year
- Access to our Employee Assistance Programme - a 24 hour independent, free and confidential advice and support service
- Family and carer friendly policies
- Access to the Local Government Pension Scheme
- Employee benefits including staff discounts, cash back savings and other high street offers; subsidised travel passes and Cycle 2 Work Scheme.

To apply, please click on the link below.

If you have a specific question regarding this post, please contact:
or

**Closing Date - 16 February 2025**

**Interviews and assessment will be held week commencing 24 February 2025.**

Please note, we are not accepting CVs for this opportunity.

This post will require a DBS check.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

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