Customer Service Support Officer

5 days ago


St Albans, United Kingdom Abbots Care Ltd Full time

Customer Service Support Officer

Due to our continued growth, we are now seeking a Customer Service Support Officer to join us at our Head office in St Albans.

The role of a customer service support officer is a diverse one. You will be part of a team of customer service support officers with a variety of tasks including:

- First point of contact for our service users
- Monitoring our electronic monitoring system to ensure we all calls are completed in the agreed time slots.
- First line of support to our care staff in the community.
- Maintaining and updating relevant records and spreadsheets
- Other associated support duties.

**What we offer**:

- Competitive salary of £19,000 per annum plus on call payments
- Excellent industry training and qualifications including NVQs and Diplomas
- Excellent progression opportunities
- Access to our Wellness Program
- Abbots Care Learning Academy for career progression
- Discounts on your leading brand

**Who we are**

Founded in 1995 as a small family business, Abbots Care is now a multi award-winning, CQC rated Outstanding care provider with family values still very much at the heart of what we do.

As well as being committed to providing the very best care for our service users, we strive to ensure our staff have access to specialist training pathways, career development opportunities and well-being support.

INDLOW

Due to internal growth we are seeking a Customer Service Support Officer to join our CQC outstanding team based at our head office in St Albans. The role will be the first point of contact for our service users and care teams. This is a fast paced diverse role with excellent development opportunities.

We offer competitive salaries starting at £19,000, free onsite parking, paid professional training and development opportunities, a shortened working week of 34.5 hours along with access to our wellness program.


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