Customer Experience Executive

4 days ago

St Albans, United Kingdom Customer Service and Call Centres Full time

Job Title: Customer Experience Executive

**Salary**: £19,000 - £22,500 annum + bonus
Location: Near St Albans
Contract: Full time, Permanent
- Monday - Friday, 9:00am - 5:30pm

COMPANY PROFILE

Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans.

They are an award-winning company in their industry and have an excellent reputation for providing an outstanding service to their large client base.

SKILLS REQUIRED
- Excellent customer service skills in either retail or hospitality
- A proactive and positive attitude
- Ability to work within a fast-paced environment
- Strong IT skills including Microsoft packages
- Excellent communication skills
- Hardworking and reliable
- Time management skills
- Able to use initiative and bring new ideas to the team

RESPONSIBILITIES
- Supporting the Account Managers with their account base
- Answering incoming customer related queries
- Managing customer cases for faults and billing issues
- Making sure systems are updated and accurate
- Coordinating the training schedule for self growth
- Competitor analysis and keeping up to date with market trends
- Being an all-round advocate within the business and team
- Making sure customer retention stays at 99.5% like the current team are achieving
- Handing over complex issues to the right teams
- Developing knowledge to be able to educate customers
- Creating opportunities to benefit customers

COMPANY BENEFITS
- Training and development
- On-going personal development
- 21 days annual leave rising to 25 per year of service
- Birthday day off
- Childcare vouchers
- Mobile package
- Company pension
- Bonus incentives
- Fun working environment

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data

  • Customer Experience Executive

    4 days ago

    St. Albans, United Kingdom Select Appointments Full time

    Our client is an award-winning supplier of telecommunications for some of the largest businesses in the UK. With over 20 years of success, and a 99.5% customer retention rate, they continue to go from strength to strength. They are now on the hunt fora new Customer Experience person to help push their already gold-standard sales and customer service to new...

  • Customer Service Representative

    2 weeks ago

    St Albans, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Internal Sales Executive **Salary**: £24,000 - £26,000 basic, plus OTE £5000 **Contract**: Permanent, full time **Location**: St Albans **Hours**: Monday - Friday 08:30 - 17:30 Do you have previous sales / customer service experience? Are you confident in negotiating with clients and suppliers? Do you have a strong work ethic? If...

  • Customer Experience Coordinator

    2 weeks ago

    St Albans, United Kingdom Franke Full time

    **About Franke**: We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on...

  • Customer Experience Coordinator

    2 days ago

    St Albans, United Kingdom Franke Full time

    **About Franke**: We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on...

  • Customer Experience Coordinator

    4 days ago

    St Albans, United Kingdom Franke Full time

    **Date**:Oct 9, 2024 **Location**: St Albans, Hertfordshire, GB **Company**:franke **About Franke**: We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60...

  • Customer Experience Coordinator

    2 weeks ago

    St Albans, United Kingdom Franke Full time

    **Date**:Feb 20, 2025 **Location**: St Albans, Hertfordshire, GB **Company**:franke **About Franke**: We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60...

  • Customer Service

    2 weeks ago

    St Albans, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer service assistant **Salary**: Between £10.70 - £10.95 per hour Location: St Albans or Welwyn Garden City Contract: Temp - perm Hours: Monday - Friday 2pm-8pm (Friday 5pm finish) COMPANY PROFILE: SKILLS REQUIRED - Confident, friendly personality - Experience with customer service - Available immediately - Flexible with hours -...

  • Customer Service Advisor

    1 week ago

    St Albans, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Advisor **Salary**: £25,000 - £27,000 per annum Location: St Albans Contract: Permanent Hours: 37.5 hours per week - Shift patterns between 7:30am - 10pm (including some weekend work) COMPANY PROFILE Our well-established client, who are in the financial industry are looking for an enthusiastic and flexible Customer Service...

  • Customer Service Executive

    2 weeks ago

    St Albans, United Kingdom Tate Full time

    **Customer Executive Assistant** **Based in St Albans** **£27,000 - £31,000 depending on experience** **Working 5 days a week over weekdays and weekends** Are you looking to utilise your customer service skills within the travel industry? Do you have strong communication skills?If so, we may have the role for you! Tate are currently recruiting for a...

  • Customer Experience Adviser

    2 weeks ago

    St. Albans, United Kingdom Santander Full time

    Job Description **Join our community** **We are currently recruiting for full time permanent role, with a starting salary of £20,996.** For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in...