Customer Experience Advisor

2 weeks ago

Bolton, United Kingdom StressFreePrint Full time

**Who are we?**

We are StressFreePrint, one of the UK’s leading online print retailers, based in Horwich, Bolton. We are a growing team, full of enthusiasm and passionate about our customers. We do everything we can to offer exceptional service and exceed our customer's expectations.

**Essential Requirements**:

- A confident and professional telephone manner
- Energetic and enthusiastic approach
- Willingness to learn new processes and methods of working
- Ability to pick new things up quickly
- Computer literate
- Good eye for detail
- Ability to maintain customer data quality ensuring accuracy, relevance and completeness across the organisation

**Desirable**:
Previous experience with support desk software (Zendesk)

Previous experience with live chat

Previous experience in a customer facing role

**A day in the life of;**

Responsible for delivering quotes to customers within set timescales, looking after and proactively supporting customers who may be struggling with getting their order to print, keeping an eye on orders to ensure customers are clear on their order status.

**Additional Requirements**:
You’re passionate about StressFreePrint and eager to share that passion with others.

You’re willing to learn and embrace our StressFree service style of service.

You have strong people skills — you’re approachable, a good listener and empathetic.

You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

We offer full training, working closely with more experienced members of our team. As you gain experience, you will begin to work independently, using your initiative to deliver fun, friendly and efficient service to our customers throughout the UK and beyond.

**Job Type**: Permanent

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: One location

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