Customer Service Advisor

2 weeks ago

London, United Kingdom Builder Depot Full time

_**Are you ready to take a step-up in your head office customer service career?**_
- **Builder Depot are one of the leading Independent Builders Merchants in the UK. We have 4 branches in north London. We pride ourselves on providing excellent training and development opportunities for our employees, along with a long-term career path for those who wish to progress within the Company. Our developing E-commerce department (based at the largest branch in New Southgate) is dedicated to providing exceptional customer service, ensuring the customer experience is as smooth as possible, from the start of the order, to the point of delivery and beyond.**_

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**The role**:
As part of the E-commerce department, you will act as the first point of contact for all our online customers, ensuring that they are provided with exceptional levels of customer service, as well as providing the best and most appropriate solutions for any issues that may arise. Training provided for our CRM and stock management systems.

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**Your duties will include**:
Providing excellent levels of customer satisfaction

Aiming for first time resolution

Liaising with other departments to resolve issues

Updating the systems with relevant notes

Dealing with other tasks in the department, where necessary.

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**Person Specification**:
Minimum of 1 years' customer service experience in a call centre or online / E-commerce customer service department

Strong PC skills

Excellent levels of communication in both verbal and written format

Attention to detail and effective and empathetic listening skills

Excellent organisation skills and ability to prioritise workload

Able to work 8:00 am - 5:00 pm shift (with 1 hour for lunch).

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**Benefits**:

- 30 days holiday (including Bank Holidays, Pro Rata)

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Life insurance
- Private medical insurance
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

COVID-19 considerations:
We will be conducting interviews for stage 1 via telephone and stage 2 will be in-person interviews with social distancing.

Ability to commute/relocate:

- London N11 1QJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service Advisor: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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