Customer Programme Co-ordinator

22 hours ago

Glasgow, United Kingdom CCL Design Full time

**Main Responsibilities**:

- Understand and comply with all relevant Company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice.
- Liaise between Sales/Engineering/Purchasing functions in assessing cost of product manufacture.
- Support external sales team in all aspects of customer projects
- pre-& post award.
- Present capacity and investment scenarios where necessary.
- Co-ordinate internal review and approval of costs prior to quotation.
- Progress and monitor the RFQ cycle.
- Co-ordinate customer specific requirements within the RFQ cycle to include commercial, logistic, quality and technical content from internal departments.
- Co-ordinate contract review with internal stakeholders & customer.
- Prepare and present summary reports for local KPI review.
- Prepare monthly status reports for senior management review.
- Where appropriate, facilitate customer support on key projects along with action plan to secure business nomination.
- Co-ordinate hand-over to Engineering & Operations team once successful on business nomination.
- Management of post award customer demand
- liaising with production and customer to ensure mutual agreement on demand fluctuations.
- Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities at all times.

**Qualifications/Experience**:

- Strong interpersonal skills.
- Excellent communication skills with the ability to communicate and present to both peers and management teams.
- Ability to build an excellent rapport with the individuals within a team and encourage cross-functional teamwork.
- Working knowledge of MS Word, Excel, Project is essential.
- Ability to understand technical drawings.
- Experience within polymer processing and/or decoration processes is preferred.
- Experience of Injection Mould process/tooling is advantageous.
- Working knowledge of quality systems is advantageous.
- Working knowledge of problem-solving techniques is advantageous.
- Can contribute to improvement culture.
- Displays self-development ambitions.

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