Customer Service Co-Ordinator

Site Services Co-Ordinator – Join Our Team at FläktGroup UKScotland | Office BasedInterested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.At FläktGroup, we’re looking for a Site Services Co-Ordinator based in Scotland to plan, monitor & control the day to day operations of Service Engineers delivering installation of new equipment, commission of new units, planned maintenance, reactive work, quoted work and warranty repairs.Application Details Deadline: 23.12.2025 (Continuous selection—apply early) Location: Interviews will be held in Glasgow Office Questions? Contact our HR Team at What You’ll Be DoingTo be a point of contact for our engineers, supporting them in their work with good communications, forward planning and best use of them as a valuable resource when urgent work is required.Working closely with Service Team to ensure a full understanding of Engineers appropriate skillsets, availability, logistical routing, site specific options and customers preferencesAllocation of service orders / scheduled maintenance to the appropriate engineer in the most cost effective and efficient mannerTo receive telephone calls from company’s customers.Order parts for quoted works and maintenance works and ensure they are available in readiness for engineers’ attendance. What You BringAlthough a technical background is not required, the ability to grasp basic technical information in relation to the company’s products and services is required.Logistic knowledge of the geographical regional areaExperience:A customer service / supply chain background is not essential but would be an advantagePrevious work experience that demonstrates a methodical and well organised approach to planning and record keeping is essential.Previous experience of administrative, data entry and word processing is requiredKey Skills:Excellent PC / computer and data inputting skills and the ability to use software e.g. Microsoft Word and ExcelClear and effective verbal and written communication skillsGood interpersonal skills with a confident and polite telephone mannerMust be able to balance priorities and work calmly under pressure.Experience of using Customer Relationship Management (CRM) systems e.g. SimPro and Dynamics would be an advantageGood accuracy and attention to detail in record keeping and update of electronic databases.Strong evidence of an ability to work well within a teamWhat’s in It for You? FläktGroup UK is committed to supporting your growth and development. Join us and benefit Competitive Salary 25 Days Holiday (+ Bank Holidays & Holiday Purchase Scheme) Pension Scheme Life Assurance Scheme Cycle to Work Scheme Long Service Awards Employee Assistance Programme & Mental Health Support Learning & Development OpportunitiesAbout us: For over 100 years, we have proudly developed innovative and energy efficient Indoor Air Quality solutions for commercial buildings and critical ventilation applications. Today FläktGroup is one of the global leaders with +600 MEUR in sales to more than 65 countries and headquartered in Herne, Germany. With the widest product range in the industry, our products are found everywhere from homes, offices and schools, to hospitals, data centres, subways and offshore. Learn more at Opportunities: We are an equal opportunities employer, recruiting individuals on their suitability for the role, qualifications and experience. We welcome applications from all communities and backgrounds. Please note we do require applicants to hold the Right to Work in the United Kingdom.A note for recruitment agencies – The HR Team are responsible for recruitment across the company, and where possible will use direct hiring methods. We do work with a Preferred Supplier List, and where appropriate, we will release vacancies to those agencies who we deem most appropriate to support us. Only those agencies will be invited to submit candidates. Any speculative or unsolicited CVs sent to any employee of Flaktgroup will not be considered an introduction, and no fees will be applicable. xwwtmva Furthermore, we retain the right to pursue these candidates without query of ownership.