Admissions Assistant

**Brighton College Prep School - Kensington, London**

Cognita is an extraordinary group of diverse yet connected schools, spanning sixteen different countries. We share one common purpose: to create an inspiring world of education that builds self-belief and empowers individuals to succeed. With over 100 schools in Europe, Latin America, Middle East, North America and Asia, we employ 15,000 teaching and support staff in the care and education of more than 75,000 students.

**Key Responsibilities will include, (but not limited to)**:

- Work under the direction of the Head of Admissions across all aspects of the school’s admissions process and pipeline management with a view to optimising conversion at every stage of the pipeline, and ensuring retention levels are as high as possible.
- Ensure a retention approach exists for all ‘transition points’ within the school.
- Support with regular reporting & forecasting of data with accompanying insights and actions.
- Follow up on all digital admissions to ensure an exceptional service for prospective parents.
- Support on conversion events including personal tours, open mornings.
- Ensure our global minimum standards for admissions are met (or exceeded).
- Act as a key brand ambassador for the school, understanding the local market, the school’s value proposition, appreciating the needs of parents and pupils.
- Work to the stretching annual enrolment targets that are set by the Head of Admissions and the Head of the school.
- Regularly review feedback generated through various mediums (mystery shop, online chat, WhatsApp, Voice of the Parent admissions surveys, et al); and take action to improve the admissions service based on customer insight.
- Ensure a fast and quality response to individual parent feedback is given and in line with our published minimum standards.
- Support the Head of Admissions in building relationships with feeder schools, estate agents, relocation agents, key partners, affiliates and influencers in the local community to support enrolments.
- Support the Head of Admissions with the monthly forecasting of admissions figures and compilation of ad-hoc reports to the school Senior Leadership Team as required.

Other experience must include:

- Excellent organisational and administrative skills
- Ability to remain calm under pressure and work to tight deadlines, systematic approach to tasks, with attention to detail
- Good levels of accuracy & attention to detail with own and other tasks
- Excellent interpersonal and communication skills including the ability to deal with people on all levels with sensitivity, tact and diplomacy.

Previous Experience Must Include:

- Prior experience of managing direct customer contact ideally in sales and customer service
- Previous experience of working in a complex, busy, service-driven environment
- Experience in use of customer database, customer relationship management tools and digital/online platforms
- An understanding of the highly competitive school’s marketplace would be an advantage.
- Knowledge of 11+ and 13+ entry requirements for schools.

**Benefits Package**

Here at Cognita we offer a Competitive Salary with some other benefits:

- Contributory Pension Scheme
- Professional development
- School fee discount
- 25 days Holiday plus Bank Holidays

Diversity and Inclusion

We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races. We have an unwavering commitment to being fair, inclusive and equitable in our recruitment process.

Safeguarding Responsibilities
- To comply with safeguarding policies, procedures and code of conduct
- To demonstrate a personal commitment to safeguarding & student/colleague wellbeing
- To ensure that safeguarding concerns or incidents are reported appropriately in line with policy
- To engage in safeguarding training when required

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Employee discount
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- SW7 1ND: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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