Liver Admissions Assistant

To assist with the administrative support of the Liver and Renal Bed Management Team at Kings College Hospital. Opportunity to join a fast paced and dynamic team that will offer the opportunity to develop existing administrative skills, whilst supporting the clinical bed managers in the day to day running of the admission service.

The post holder will be responsible for the efficient management of specific waiting lists through from point of referral to day of operation in compliance with local and national performance targets and best practice.

He/she will liaise with the multi-disciplinary team, internal departments and external organisations to ensure continuity in achieving excellence in patient care.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
1. Waiting List Management

1.1 Admission Process
- To assist Bed Managers / Admissions Team in managing patients and admissions for a number of Consultants.
- To fully involve the multidisciplinary team in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission in a timely manner.
- Maintain thorough and accurate records of all correspondences with patients throughout their admission process.
- To assist in ensuring any patient cancelled on the day of admission/surgery for non-medical reasons, is reallocated a date for admission within 28 days, escalating any problems or issues within a timely manner.
- To identify the needs of patients in conjunction with their admission episode, i.e. language barriers, anxiety, carer / dependency issues.
- To arrange patient transport if required for elective pre-assessment and admission appointments in conjunction with Trust guidelines and policy.
- To manage waiting lists activity and admission data with Trust IT system [i.e. PiMs] and other associate IT systems [i.e. Excel, PAC‘s, EPR] and action/highlight any errors.

1.2 Effective Use of resources
- To actively participate in all initiatives to maximise patient attendance.
- To escalate in a timely and accurate fashion any utilisation and/or waiting list pressures to the Senior Bed Manager.
- To work with and assist the Senior Bed Manager in developing good working practices and procedures across the department to meet Trust and National initiatives.
- To support relevant Care Group bed manager[s] / clinical staff (as required) in prioritising elective admissions and communicating decisions with patients and clinicians [daily or as required basis dependent on area of work]

1. Data Quality
- To assist in ensuring accuracy of activity and to action/highlight any errors to the Admissions Manager and Bed Manager.
- To ensure patient demographics are kept up-to-date at all times on the Trust’s patient database.
- To maintain Trust agreed standards of data in relation to patient confidentiality and legislation.
- To validate and update as required Trust PTL report, ensuring correct referral/clock start/stop dates etc are updated on PiM’s.

1. Communication
- To ensure maintenance of good relationships, communications and teamwork with all disciplines within the department and other departments of the hospital maintaining confidentiality at all times.
- To answer telephone enquiries and to resolve patient issues and concerns where possible informally.
- To report any adverse incidents or complaints to Senior Bed Manager.
- To be polite, courteous and aware of noise levels at all times.
- To liaise with external agencies [i.e. GPs, social services etc] as required.

1. General
- To be part of the Bed Management team and provide support to other functions of admissions i.e. prepping of notes, ensure availability of notes/te