Customer Care Co-ordinator

2 days ago


Wellingborough, United Kingdom Foam Techniques Limited Full time

Foam Techniques Ltd first opened its doors in April 1987, and are a leading manufacturer in the Foam Industry. As a business we take pride in employing individuals and developing their skills and knowledge.

**Customer Service Job Duties to include**:

- Process incoming orders/schedules on the order processing system and confirming back to the customer with accurate delivery information
- Complete all required worksheet/ production orders in line with the company’s system
- Produce accurate invoices and despatch notes for completed orders, to liaise with the accounts department ensuring all figures are accurate and in line with accounts software
- Take part in daily production/HSE meetings to discuss current orders, material deliveries and to feedback information to customers where relevant
- Book overnight transport for completed orders or customer collections through the dedicated transport system
- Check the status of all overnight deliveries and communicate updates to the customer
- Provide PODs as required by customer and communicate with accounts regarding customer queries
- Answer incoming calls and listen attentively to customers/suppliers and transfer them to the appropriate department
- To provide administrative support/marketing activities of the sales department
- Providing cover for others in the department during absence or busy times
- Accurately update records and retrieve information to create reports for management meetings
- Any other reasonable duties

Customer Service Skills and Qualifications:

- Excellent communication skills
- Knowledge of computer software
- Ability to work in a fast-paced environment

Salary is dependant on experience.

No Agencies please.

Working hours are 8.30am to 17.00pm Monday to Friday

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 years (required)

Work Location: One location



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