Customer Service Administrator

**Job title:  Customer Service Administrator**

**Job Location:  Irvine**

**ABOUT US -**

We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to day lives from your breakfast in the morning, to the microchips in your mobile and even supporting the NHS. We have over 7500 specialist colleagues in 20 countries adding ERIKS Value for industrial customers worldwide. Over the last 80 years, we continued to embed an entrepreneurial spirit and through our passion, specialism, and innovation, we make industry work better.

**ABOUT YOU -**

You’re driven by the thought of delivering customer service excellence with ERIKS key customers, working in one of our Service Centres. You enjoy building relationships and are excited about the opportunity to play a part in both servicing our existing customers and growing our business with new customers.

**ABOUT THE ROLE -**

In this role you will be the first point of contact for ERIKS customers when enquiring about our products and services.

At ERIKS, every day is different, from the nature of the products on offer, to the industry our customers are from.

You'll be adaptable, a problem solver, and want to work in a fast-paced, dynamic environment.

**Key Responsibilities**
- Initiating, developing, and maintaining customer relationships.
- Establishing customer requirements.
- Preparing, submitting, and following up customer quotations.
- Order processing.
- Providing basic levels of technical support on the products/services available from ERIKS (Full training provided).
- Introducing customers to new products/services.
- Providing market leading levels of customer service

**Experience/ skills required**
- Strong written and verbal communication skills
- Positive 'can-do' attitude
- Ability to communicate effectively at all levels
- Administrative Skills - Confident and able to work with Microsoft packages such as outlook and excel
- Knowledge of a similar industry is preferable but **not** essential

**ABOUT OUR OFFER -**

In return for your passion and commitment, we offer trust, support, and bespoke training to help ensure you continue to grow and thrive with us.

We empower all our employees to drive their own career and a development path and always look to grow our future leaders from within. Our internal Talent team will give you the tools you need to succeed in your career, and the ERIKS family will give you any support and guidance you may need to use them effectively.

On top of a competitive salary our benefits include:

- 25 days plus bank holidays annual holiday entitlement
- Contributory Pension
- Bike to Work Scheme
- Life assurance
- Income Protection
- Employee assistance Programme
- Professional qualifications and paid memberships
- Discounts on Microsoft products & O2 networks
- Long Service awards

**ABOUT OUR ENVIRONMENT**

We are immensely proud of our culture of empowerment, collaboration, and recognition.

If you believe you have what it takes, whilst not meeting all the criteria, please do get in touch as we would love to chat.

You never know, until you give it a go

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Irvine: reliably commute or plan to relocate before starting work (required)

**Experience**:

- administration: 1 year (required)
- Sales administration: 1 year (preferred)

Work Location: One location

Reference ID: R0010385