Front of House Team Member

6 days ago

Southampton, United Kingdom Mettricks Full time

**Role Overview**

You play a pivotal role as Front of House Staff at Mettricks, contributing to a warm and inviting environment for customers. Whether through direct interactions or maintaining a clean and vibrant space you champion exemplary customer service.

Mettricks expects team members to be flexible, taking on varied duties aligned with business needs. Front of House Staff, as front line servers, engage with customers exemplifying the Mettricks family hospitality standards.

**Key Attributes**

Customer focus - prioritise delivering the Mettricks hospitality standard by putting customers at the forefront of every interaction

Adaptability - embrace flexibility in duties and responsibilities in alignment with the dynamic needs of the business and customers

Team collaboration - follow directives from the Floor Supervisor, actively contributing to a collaborative and efficient working environment

Cleanliness - a commitment to cleanliness and order on the shop floor, ensuring a visually appealing and organised space.

Safety - adhere to safety guidelines promoting and maintaining a safe working environment

Continuous learning - actively seek learning opportunities to enhance skills and flexibility in service, contributing to personal and professional development.

**As part of this role, we expect you to.**

Deliver Mettricks hospitality by prioritising customer focus

Follow directives from your supervisor, ensuring efficient task completion

Uphold cleanliness standards

Adhere to health and safety guidelines

Actively seek learning opportunities to enhance flexibility in service

**This role offers progression into Barista upon completion of the training programme**

**Responsibilities**

Work on the shop floor

Minimise product wastage by accurately recording shift-based wastage

Complete delegated weekly and daily tasks, including opening/closing procedures

Ensure cleanliness and order on the shop floor

Foster a sense of community and care by welcoming and connecting with every customer

**This role is integral to creating a positive and welcoming atmosphere at Mettricks, promoting both the brands values and its standing within the Southampton speciality coffee community.**

**Job Types**: Full-time, Part-time, Zero hours contract

Pay: £7.87-£11.57 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount

Work Location: In person

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