Collections Account Manager

3 days ago


Bolton, United Kingdom M2 Selection Full time

**Collections Account Manager**

**Bolton**

**£20,000 - £22,000 + Flexible Hours**

**Overview**

My client, a fast-growing Insolvency Practitioner based in Bolton, is looking for Collections Account Managers to join them as part of their ongoing expansion.

**Role**

Working in the Customer Service team, it will be your role to speak with existing customers, understand their situation and adopt a very service-led approach of maintaining customer payments on schedule. This is a very TCF focused business, and as such -aggressive collections techniques are not appropriate. The main points of the role are as follow:

- Deal with inbound telephone calls updating the system as appropriate
- Manage your portfolio and ensure agreements are maintained
- Utilise negotiation skills and product knowledge in order to enhance cash collections
- Recognise when the IVA needs reviewing with a view to varying the monthly payment and refer to the correct department
- Work towards meeting/exceeding cash per month targets
- Work towards meeting/exceeding telephone targets
- Work towards meeting/exceeding delinquency targets

**Your Experience**

You will be from a Collections background, ideally within Insolvency or Financial Services. You will have a service driven approach to your activity and will be looking to join a company that offers stability, and a very employee driven company culture.

**Package**

In return for your experience my client is looking to pay up to £22,000 dependant on experience, plus Bonus. You will be joining a well-established company who are going through their next stage of growth, and as such there will be opportunity for progression.


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