Hire Support Assistant Central Support Office

2 weeks ago

Newcastle upon Tyne, United Kingdom Nixon Hire Full time

**Hire Support Assistant**: Location: Central Support Office (Newcastle)
Are you looking for a new challenge? Maybe a new career? Do you have any experience in the Plant/Hire Industry? If not, are you customer focused, if the answer is yes, we may have the perfect opportunity for you

We are recruiting a Hire Support Assistant to become an effective member of the Hire Support Team, based at our Central Support Office, Newcastle upon Tyne.

***What’s in it for you?**

**Contract Type**: Permanent
**Working Hours**: Monday to Friday, 40hrs per week (hybrid working available)

Competitive Salary: £23,000 + Profit Share Scheme

23 days holiday plus 8 bank holidays on starting (increasing with length of service)

Workplace Pension and Life Assurance

**About the Role**
- Ensuring that all enquiries from all avenues are responded to in a timely manner.
- Offering customers an efficient, knowledgeable and courteous service.
- Ensure the Customer Service Dashboard is managed effectively; posting and returning contracts, working with all Nixon Hire Depots and departments to address any potential discrepancies.
- To ensure that all internal & external paperwork is chased and uploaded efficiently.
- Liaising with Transport Team to ensure delivery timescales are met.
- Communicating effectively with the customer to advise of any delivery/collections issues.
- Work closely with the Purchase & Supply team to ensure that the Loss/Stolen & Damage process is followed accordingly.
- Ensure customer follow up, to ensure successful delivery and obtain any feedback regarding equipment and service.
- Identify and understand root cause of invoice queries and work with the Hire Support Manager to suggest preventative measures.
- Where Credits are required to be issued, calculate and complete credits in a timely manner.
- Ensuring all Contracts are accurate in line with the customer pricing agreement, accurate start dates and collection dates prior to posting.
- Liaising with Credit Control to ensure customer accounts are maintained correctly.

**About Us**

Founded in 1967, Nixon Hire is a dynamic and professional family-run business employing over 500 people across our Depot network. We draw on over 54 years of experience to deliver quality plant, tools, machinery, accommodation and portable toilet products and services that are second to none. We are passionate about what we do and work tirelessly to ensure we are continually improving.

**About You**
- Previous experience in a Customer Services role.
- Previous experience of managing high administration tasks.
- Ability to work within a large team environment.
- We are an ever-changing organisation so a flexible approach to change and drive to continuously improve are characteristics that will stand out to us.
- We have 14 Depots around the UK so good geographical knowledge of the UK will be essential for this role.

**Some of our employee benefits include;**

Additional leave for Milestone birthdays

Option to purchase additional holidays

Cycle and Tech scheme

High Street discount voucher scheme

Reward and recognition scheme

Employee assistance program

Fee cover for professional memberships

Free eye tests

Refer a friend scheme

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