Customer Service Coordinator

1 day ago

St Austell, United Kingdom Fluid Branding Ltd Full time

**Reports To**
Customer Service and Logistics Manager

**Job Purpose**

**Knowledge and Specific Job Skills Summary**
- Thorough understanding of the order process
- Excellent customer service skills
- Clear and professional communication ability
- Excellent attention to detail
- Knowledge of products and branding methods
- Shipping and courier booking processes (international & domestic)
- Data input and review skills

**Key Accountabilities and Responsibilities**
- Raise orders and manage the order process with our suppliers.
- Provide excellent customer service and support for our clients.
- Ensure order data is kept up to date in a clear and concise manner.
- Keep our customers informed of the status of an order.
- Communicate with internal stakeholders on issues.
- Provide supplier performance feedback.
- General administration of own work and digital workspace
- Store order processing and store management alongside the Merchandise Consultant
- Raise fulfilment orders and manage the process with all parties.
- Provide tailored customer support based on developmental, strategic, and global client requirements.
- Handle customer complaints and problem orders in a calm and professional manner
- Remain vigilant and be proactive in problem solving for our clients.
- Follow warehouse booking in procedures.
- Provide cover for your teammates when required.
- Any additional responsibilities as advised by line manager.

**Benefits**
- Work for one of Europe’s fastest growing merchandise suppliers
- Industry recognised education programme
- Our bonus and rewards scheme gives you the chance to earn more and get prizes
- We offer a Cycle to Work scheme and electric vehicle lease scheme for employees
- We're a certified B Corporation and member of the UN Global Compact.
- We offer an Employee Assistance Programme.
- Our Learning Platform gives you a real opportunity to learn new skills and progress in your career.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- St. Austell, PL26 8WE: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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