Entry-level Call Centre Assistant

1 week ago


Sheffield, United Kingdom PROSPECT FACILITIES UK LIMITED Full time

**The Role**:
As an Entry-Level Call Centre Assistant, you will be the first point of contact for customers and clients, playing a key role in delivering an excellent customer experience. You’ll support marketing campaigns by handling inbound and outbound calls, answering customer queries, and providing product or service information. This is a great opportunity for someone looking to develop strong communication and customer service skills in a fast-paced environment.

**Key Responsibilities**:

- Make outbound calls to promote campaigns, events, or services
- Handle inbound enquiries with professionalism and a helpful attitude
- Record and update customer information accurately
- Provide product and campaign information clearly and confidently
- Support the sales and marketing teams with lead generation
- Meet daily/weekly call targets and performance goals
- Maintain a positive and energetic approach on every call

**What We’re Looking For**:

- Strong communication and interpersonal skills
- A friendly and professional phone manner
- Basic computer skills and attention to detail
- A willingness to learn and grow in a fast-paced environment
- Reliable, punctual, and a team player
- No previous experience required - full training will be provided

**What We Offer**:

- Structured training and mentoring from experienced professionals
- Opportunities to progress into team leadership, sales, or campaign roles
- A fun, supportive, and dynamic workplace culture
- Hands-on experience with leading brands and marketing campaigns

**Ready to Start Your Career in Marketing & Customer Engagement?**

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Sheffield S1 4QZ (required)

Work Location: In person

Application deadline: 29/06/2025
Expected start date: 30/06/2025



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