Claims Administrator

**About Marshmallow**:
We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

**How we work**:
We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

**The Claims Team**:
We believe that the claims experience can be so much better in the insurance industry So, our mission is to deliver the most delightful and efficient claims experience to our customers.

Working in a startup means that you have to be adaptable and excited by the prospect of moving fast. This is an opportunity to collaborate with various internal and external stakeholders to set us up for success. Building strong working relationships is important, to ensure that together with our partners we deliver excellent customer service.

**What you’ll be doing**:
This role will be responsible for reviewing claims and determining whether they are able to be closed, raising payments, providing claims advice to suppliers, administrating and deciding how best to take each claim forward and completing some additional administrative function to support our total loss process.

We are providing claims advice to suppliers, administrating and deciding how best to take each claim forward and completing some additional administrative function to support our total loss process.
- Monitoring SLAs for internal and external stakeholders; collaborating with the wider team to remove blockers or challenges
- Prioritising and delegating existing claims to the wider team in order to mitigate risks
- Completing light touch file audits, ensuring we are abiding by our internal procedures ensuring file closure are adhered to
- Managing a busy inbox that has multiple different technical queries and working with existing teams to ensure any risk is identified and actioned

**Who you are**:

- You’re someone who enjoys the challenge of understanding complex situations and making sense of them
- Self motivated and able to complete routine tasks to a high standard
- You have a great eye for detail
- You can make decisions quickly and know when to refer for a second opinion
- You are a quick learner and embrace change
- You are a self-starter who likes to take ownership but is also able to thrive in a team while ensuring quality output
- You’re able to see the bigger picture and support any aspect of the team to achieve our larger goals

**What we're looking for from you**:

- 1 year experience in the motor claims space
- You’ve seen first hand what it’s like to be part of a fast-growing team and are open to the challenge of developing new teams in a new and exciting team
- Experience helping others to deliver in their role, and a desire to further develop your skills in training, coaching and process improvement
- Desira