Customer Service Advisor
2 weeks ago
Are you looking to join a quickly expanding and well-managed company?
Gas Assist is looking for someone who has initiative and is extremely motivated.
Gas Assist who is going into its 4th successful year of trading is ready to take on another customer service administrator and it's an exciting time to join us
We have our own customized CRM system to make working days much easier.
Work from home with brilliant incentives and a great management team.
**Why work at Gas Assist?**
- Annual salary between £20K and £21K
- Relaxed home working environment, manage your own day
- Be a part of a quickly expanding company
- Company mobile phone to help you work with ease
- 28 days annual leave entitlement (including Bank Holidays);
**Your job role includes**
- Speaking to our customers with the best customer service skills at all times.
- Answer inbound calls and make sure they are dealt with correctly and noted correctly for the other departments.
- Answer calls from our maintenance customers and retain custom.
- Arrange boiler services and book in claims with customers in the most efficient time possible.
- Keeping our reviews 5* at all times and resolving any possible issues.
**The successful applicant**
- Must have previous over-the-phone customer skills
- Preferred experience within the heating industry.
- Will use initiative on downtimes to make processes more efficient for the future
- Your opinion matters, we want you to help us grow
**Salary**: £20,000.00-£21,000.00 per year
**Benefits**:
- Casual dress
- Employee mentoring programme
- Work from home
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 2 years (preferred)
Work Location: Hybrid remote in Poole
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