2nd Line Support Technician

1 day ago


Leeds, United Kingdom In Technology Group Limited Full time

**Job Title**: 2nd Line Support Engineer
**Location**: Central Leeds
**Salary**: £25,000-£28,000 (D.O.E)

We are seeking an experienced 2nd Line Support Engineer to join a leading Managed Service Provider in Central Leeds. You will be responsible for providing 2nd line technical support and administration across a wide range of customer sites.

**Key Responsibilities**:

- Manage and resolve customer incidents, escalating where appropriate
- Provide advice and guidance on fault diagnosis
- Build and configure workstations, laptops and peripherals
- Install and configure software and hardware
- Troubleshoot network issues and provide remote access support
- Respond to customer queries in a timely and professional manner
- Monitor and maintain the customer environment

**Technical Skills Required**:

- Experienced working in a service desk environment
- Knowledge of Windows Server and Desktop operating systems
- Proven experience with Active Directory and Group Policy
- Knowledge of virtualisation technologies such as VMware or Hyper V
- Knowledge of LAN/WAN technologies
- Knowledge of Office 365 and Exchange
- Ability to troubleshoot and diagnose technical issues
- Excellent written and verbal communication skills

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.



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