2nd Line IT Support Engineer

5 days ago

Leeds, United Kingdom Brio Digital Full time

Job Title: 2nd Line IT Support Engineer (NHS Experience) Location: Remote / Occasional Need in Leeds Day Rate: 370/day Inside IR35 Duration: Until December 2026 to begin with We are looking for a skilled 2nd Line IT Support Engineer with proven experience working within NHS environments. This is a hands‑on technical role supporting critical clinical and corporate IT systems. You’ll act as an escalation point for 1st line support, troubleshoot complex technical issues and ensure high levels of service delivery in line with NHS standards and information governance policies. Key Responsibilities Act as a second line escalation point for incidents and service requests ensuring timely and effective resolution. Provide advanced troubleshooting and support for Windows desktop and server environments, Office 365, Active Directory and clinical applications. Support and maintain end‑user devices, peripherals and NHS clinical systems (e.g., PAS / EPR EMIS SystmOne or similar). Manage and resolve issues related to networks, VPN and remote access. Escalate incidents to 3rd line support or external suppliers as required, ensuring clear communication and documentation. Contribute to system administration tasks including patching, imaging and configuration of hardware/software. Ensure compliance with NHS Digital IG and cyber‑security standards. Maintain accurate records and documentation using ITSM tools (e.g., service desk ticketing systems). Assist with IT projects, upgrades and deployments in collaboration with other technical teams. Provide excellent customer service to clinical and non‑clinical staff in a fast‑paced environment. Essential Skills & Experience Proven experience in a 2nd line IT support role, ideally within the NHS or healthcare sector. Strong knowledge of: Microsoft Windows 10/11, Windows Server Microsoft 365 and Exchange Online Active Directory (including Group Policy management) VPN and network troubleshooting (TCP/IP, DNS, DHCP) Experience supporting NHS clinical systems and working within NHS information governance frameworks. Strong problem‑solving and diagnostic skills. Excellent communication and customer service skills. ITIL Foundation knowledge or equivalent service management experience. Desirable Skills Experience with EMIS SystmOne or other EPR / PAS solutions. Knowledge of NHS Smartcard systems and RBAC. Experience with SCCM Intune or other endpoint management tools. Basic scripting (e.g., PowerShell). ITIL Foundation certification. Apply now or email for more information. Employment Type: Full‑Time Experience: years Vacancy: 1 #J-18808-Ljbffr

  • 1st / 2nd Line IT Support Engineer

    3 days ago

    Leeds, United Kingdom SER Limited Full time

    1st / 2nd Line IT Support Engineer Leeds £28,000 - Great Opportunity! An established and forward‑thinking IT services provider based in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who is passionate about technology, problem‑solving, and delivering...

  • 1st / 2nd Line IT Support Engineer

    7 days ago

    Leeds, United Kingdom SER Limited Full time

    1st / 2nd Line IT Support Engineer–Leeds–£28,000 - Great Opportunity! An established and forward-thinking IT services provider based in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who’s passionate about technology, problem-solving, and delivering...

  • 2nd Line Engineer

    2 weeks ago

    Leeds, United Kingdom In Technology Group Limited Full time

    **2nd Line Engineer** **Salary-** D.O.E **Location-** Leeds We are looking for an experienced 2nd Line Engineer to join our client in the legal industry. This role is based in Leeds. **Technical Skills Required**: - Strong knowledge of Windows 10, 7, Server 2008/12/16 - Active Directory - Knowledge of PC hardware - Extensive experience with networking...

  • 2nd Line Support Technician

    2 days ago

    Leeds, United Kingdom In Technology Group Limited Full time

    **Job Title**: 2nd Line Support Engineer **Location**: Central Leeds **Salary**: £25,000-£28,000 (D.O.E) We are seeking an experienced 2nd Line Support Engineer to join a leading Managed Service Provider in Central Leeds. You will be responsible for providing 2nd line technical support and administration across a wide range of customer sites. **Key...

  • 2nd Line IT Support Engineer

    2 weeks ago

    Leeds, United Kingdom Brio Digital Full time

    Job DescriptionJob Title:2nd Line IT Support Engineer (NHS Experience)Location: Remote/Occasional Need in LeedsDay Rate:370/day Inside IR35Duration:Until December 2026 to begin withWe are looking for a skilled2nd Line IT Support Engineerwith proven experience working within NHS environments. This is a hands-on technical role supporting critical clinical and...

  • 2nd Line Support

    1 week ago

    Leeds, United Kingdom Coburg Banks Full time

    **Job Title**:2nd Line Support **Location**:Leeds **Salary**:£26k - £28k **Benefits**:Pension, Annual Bonus, Regular Salary Reviews, Great Progression Opportunities, Professional Training Programmes **Why would I be interested?** This is a perfect opportunity for someone looking to start the process of becoming an IT Specialist or an all-around 3rd...

  • 2nd Line Engineer

    2 weeks ago

    Leeds, United Kingdom In Technology Group Limited Full time

    **2nd Line Engineer** **Leeds - Hybrid working** **£25 - £28K DOE** Our client (a successful, growing, and fast-paced IT services provider) is looking for an experienced and talented engineer to bolster their IT support department. We are looking for talented individuals to take part in the design, management, and implementation of cloud...

  • 2nd Line Support Analyst

    2 weeks ago

    Leeds, United Kingdom EMIS Group PLC Full time

    2nd Line Support Analyst hybrid working job as part of the growing Support Service team at EMIS. **Your new role** We’re looking to recruit a Support Analyst with excellent SQL knowledge to provide second line support on technical issues for customers using our software. Reporting directly to the Support Team Leader you will provide an excellent level of...

  • NHS 2nd Line IT Support Engineer – Remote/Leeds

    5 days ago

    Leeds, United Kingdom Brio Digital Full time

    A leading IT consultancy seeks a skilled 2nd Line IT Support Engineer with NHS experience. You will support critical clinical systems, act as an escalation point for 1st line support, and ensure compliance with NHS standards. Responsibilities include troubleshooting, managing devices, and delivering excellent customer service. The role offers a competitive...

  • 2nd/3rd Line Network Support Engineer

    2 weeks ago

    Leeds, United Kingdom Dynamic Search Solutions Full time

    2nd Line Network Support EngineerLeeds (Hybrid 2-3 days office)Permanent | £35,000–£50,000 DOE + £5,000 On-Call AllowanceAn established and award-winning technology services provider is seeking a highly skilled 2nd Line Network Support Engineer to join its growing Managed Services team. This role is ideal for a motivated engineer with strong technical...