2nd/3rd Line Network Support Engineer

2 weeks ago

Leeds, United Kingdom Dynamic Search Solutions Full time

2nd Line Network Support EngineerLeeds (Hybrid 2-3 days office)Permanent | £35,000–£50,000 DOE + £5,000 On-Call AllowanceAn established and award-winning technology services provider is seeking a highly skilled 2nd Line Network Support Engineer to join its growing Managed Services team. This role is ideal for a motivated engineer with strong technical expertise and excellent customer-facing skills.About the RoleBased in Leeds with hybrid working, you will be responsible for the day-to-day support and proactive management of customer networks. Working within an experienced team, you’ll handle incidents and service requests via phone, email, and online portals.You will work on a rotating shift pattern (8am–4pm / 10am–6pm) and take part in an on-call rota (1 week in 4).Training opportunities are available across supported technologies, but the ability to hit the ground running is essential.Key ResponsibilitiesAct as a technical escalation point for network issues, supporting and mentoring other team members.Monitor, troubleshoot, and optimise customer network performance.Maintain firewalls, switches, and other network equipment to current stable versions.Implement and maintain secure network policies and access controls.Support customer environments, including remote and on-site users.Work to SLAs and communicate clearly where risks arise.Help improve processes, documentation, and knowledge bases.Follow internal and customer change-management procedures.Keep all documentation accurate and up to date.Required ExperienceTechnical Background (3–4+ years)Strong knowledge of: BGP, OSPF, VXLANExperience troubleshooting advanced network issues (config, routing, performance, hardware/software faults)Excellent communication and documentation skillsAbility to analyse complex data and develop solutionsExposure to multi-vendor environments: HP, Juniper, F5, Citrix, Check Point, Fortinet, Palo Alto, VMware NSXValid UK Driving Licence and access to a vehicleProduct Experience (One or more of the following technologies preferred)Cisco Catalyst (incl. 9000/8000 series)Cisco ASR/ISR routersCisco ASA & Firepower (ASA/FTD)Cisco Nexus (NX-OS)Cisco ACI (multi-pod / multi-site)Cisco HyperFlexCisco ISECisco DNAC / SD-AccessCisco SD-WAN (Viptela)VMware ESXi & vCentreWindows & LinuxDesirable SkillsCisco certifications (CCNA/CCNP preferred not essential)Experience in ISO27001 environmentsScripting skills (Python, PowerShell, Bash)Experience implementing agentic or generative AI solutions

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