2nd Line Support Engineer Role

6 days ago

Leeds, United Kingdom Spring Technology Full time

IT 2nd line Service Desk Technician
Rate - £300 a day
Duration - 3 months initially
Location - Leeds (2 days remote)
Ir35 - Inside (Must use an umbrella company)
JOB ROLE AND RESPONSIBILITIES
*Provide triage services on all inbound service incidents and requests, categorising and prioritising in line with service desk procedures.
*Provide prompt 1st and 2nd line support across all IT Infrastructure Services
*Responsible for arranging and managing support calls with 3rd party Support and Maintenance
*Procure, Configure, and deploy new desktop hardware and software as required
*Performing all daily checks consistently, escalating, reporting and resolving issues where necessary
*Involved in supporting and delivering infrastructure projects as directed
*Create user documentation and train users on systems where necessary, keeping knowledge base documents up to date.
SKILLS & QUALIFICATIONS
*Minimum 4 years + work experience within a similar role
*Minimum 4 years + ability to support staff in a high-profile environment
*Minimum 4 years + experience of Exec level support and demands
*Experience with PC hardware and basic network patch management
*Working knowledge of Microsoft Windows Servers (2012, 2016 & 2019)
*Working knowledge of server virtualisation (HyperV) would be advantageous but not essential
*Working knowledge of Microsoft Active Directory and Group Policies
*Working knowledge of networking inc. TCP/IP, DNS, DHCP
*Experience and a working knowledge of video and voice conferencing such as Microsoft Teams and Polycom products
*Experience and a working knowledge of support telephone and contact centre systems
*Proven experience of ownership of managing service desk issues through to completion against SLA's and keeping users informed of the status of services, incidents, and requests
*Experience in supporting Apple product iPhones and iPads in an Apple DEP environment.
*A proven track record of Apple Mac administration.
*Experience with work with MDM solutions
*ITIL certification would be advantageous but not essential
*Microsoft certification would be advantageous but not essential.
*Exposure to Cisco networking would be advantageous bit not essential
KEY ATTRIBUTES
*Self-Motivated, confident, and driven individual, with proven ability to manage own workload
*Strong interpersonal and communication skills, able to work across multiple stakeholders to gather information and co-ordinate priorities
*Highly organised multi-tasker who can juggle several priorities
*Must be able to manage own time and show initiative
*Work effectively on your own and as part of a wider team
*Good problem-solving skills
*Ability to work under pressure within deadlines
*Ability to understand priorities and respond accordingly
*Willingness to learn and develop
Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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