IT Service Desk Specialist
2 days ago
**Role: IT Service Desk Specialist (1st Line Support)**
**Location: Based in Manchester office**
**Package: £24,500 - £26,000 per annum DOE + excellent benefits package**
**Role Purpose**:
To provide support on the IT Service Desk to all BV Northwest Europe employees. Ensure that all IT support requests and incidents are raised and resolved within the given SLA
**Main Duties and Responsibilities**
- Act as a single point of contact and receive calls from BV staff across Northwest Europe requesting assistance with their IT issues.
- Accurately log calls into the Bureau Veritas Service Desk System.
- Follow existing Service desk procedures to provide a 1st level support service to determine resolution and/or allocate to the relevant support group.
- Ensure the level of quality associated with logging of detail within tickets and updates is according to standards defined within the Service desk
- Follow existing Service desk procedures to deal with new starters / leavers and role changes (CICO / CICI)
- Achieve / maintain end to end SLA’s for support calls.
- Provide a Project resource as required.
- Ensure clear communication and instruction to colleagues on IT related issues
- Customer focused to work effectively as part of a team to resolve issues within SLA
- To work independently and capable of sharing knowledge and practices with a team.
- Perform within the framework of the BV Quality Assurance System, the Code of Ethics and the BV Group policy
**Experience & Skills Required**
- Experience in a similar 1st line role
- Knowledge of IT Support principles, including Windows O/S, Microsoft Office.
- Excellent Customer Service Skills
- Ability to prioritise and effectively time manage
- Effective communication skills
- GCSE Maths, English, IT level or equivalent
- Technical and / or business qualifications
**What’s in it for you?**
- Competitive salary
- 25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days
- Combined employee/employer pension contributions of up to 12%
- Flexible working
- Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, Gym Flex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance
- Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services
- Working for an Industry leading global Inspection company
**Why Bureau Veritas**
Flexible working patterns available to ensure that you maintain career progression and a healthy work life balance.
Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging culture, where individuals are given the opportunity to fulfil their true potential.
At Bureau Veritas you can benefit from a busy and varied client facing environment, working with market leaders across a wide range of sectors including but not limited to:
Food manufacturing, Chemical manufacturing, Banking, Retail, Logistics, Power and Utilities including Nuclear, Automotive, Public Sector, Mobile Plant, Emergency Services, Transport and Construction.
We pride ourselves on our partnership approach, which means you will be encouraged to develop strong client relationships - combining technical expertise with service excellence to exceed your clients’ expectations.
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