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Service Assistant

2 weeks ago

Glasgow, United Kingdom Fresh Full time

**Fresh** has an exciting opportunity available for a **Service Assistant** to join our team at **Foundry Courtyard** based in **Glasgow.** You will join on a full time, permanent basis in return for a competitive salary of **£18,525** per annum.

We are an award-winning, market-leading, third party manager of residential properties across the UK and Ireland.These properties may be the start but it’s our people that make the difference.We create great places to live, built on the simple principlethat the people around you can make a huge difference to your way of life. So if you’re a people person who loves working collaboratively and is great at making things happen then you’ll fit right in

Fresh is a successful and growing business, currently managing in excess of 15,000 beds across 55 buildings spread throughout the UK and Republic of Ireland.

What makes us stand out is the level and quality of our service - from the transparency of our financial management and self-auditing for property owners to the reassurances of the support services our onsite staff give to tenants.

At Fresh, we never overpromise and under deliver. We believe, however, that we consistently offer excellent services, and are proud of our service levels and our staff who deliver those services.

We want people to join our team who have the necessary expertise in a specialised area, and who share our commitment and passion for delivering consistently good quality services.

**About the Service Assistant role**:
As our **Service Assistant,** you will provide a responsive reception service, customer service being at the forefront of this at all times. You will be the first point of contact for tenants and prospective tenants in a large student accommodationbuilding. You will also provide comprehensive administrative support to the accommodation team.

**Responsibilities of our Service Assistant include**:

- Covering the front desk during office hours
- Providing appropriate advice to tenants and potential tenants regarding any queries they have
- Undertaking viewings with potential customers and being able to give them appropriate information
- Ensuring the reception and management suite is clean and tidy at all times and adheres to Health & Safety requirements
- Ensuring that the database system is kept up to date and maintained
- Receiving and processing payments
- Monitoring and chasing rent arrears
- Undertaking inspections of the student flats and rooms to assess condition for recharges
- Filing and maintaining customer data
- Liaising with the maintenance function to ensure any issues are resolved promptly and are logged appropriately

If you think you have the skills that we are looking for and would like to join our team as a **Service Assistant**, click ‘**Apply**’ today. We would love to hear from you