Service Delivery Scheduler
16 hours ago
**About us**:
Being one of the largest coffee roasters in the world, theres no surprise that Tchibo Coffee is the coffee provider for all businesses. Whether its a hotel chain, an independent café or an educational facility, Tchibo can guarantee all our efforts, experience and expertise will go into finding the perfect coffee solution for our customers. Tchibo has built its first-rate reputation based on superior quality products, truly unbeatable service and fair prices.
We believe we are Stronger Together. To work with us is to join our European Family Business and help us continue to achieve excellence in all we do. Sounds good? Read on
**Position**:Service Delivery Scheduler
**Location**: Glasgow, Head Office
**Job Type**:Full time, permanent
**Hours**:Monday to Thursday 8am to 5pm, Friday 8am to 4.30pm
**Salary**:£22,390.00 per annum
**Benefits**:24 days annual leave increasing with length of service, plus 8 bank holidays, medical cash-back programme, employee assistance programme, staff discounts and more
**Purpose of Role**:
**As part of this team you would be required to**:
- Plan and schedule the effective utilisation and efficiency of field service engineers
- Prepare and send out customer machine rental and service maintenance contracts
- Run month-end duties to bill machine rentals
- Manage the sales forms inbox for onward processing
- Maintain customer database, ensuring all systems are up to date
- Prepare daily, weekly and monthly reports in the required timescales
- Reception cover on a rota basis
- Other duties as required
**Experience**
To be considered for this previous position would require a demonstrable experience of achieving targets in an office administration environment. You will have:
- Experience in planning and scheduling a team of field based workers or similar
- Excellent interpersonal skills to be able to build rapport with visitors and colleagues across the organisation.
- Good written and oral communication skills
- Computer literate including use of Microsoft Excel, Word, PowerPoint and Outlook
- Excellent planning and organisational skills to manage own workload to expected standards
- Good literacy and numeracy skills
- Excellent attention to detail
- Excellent telephone manner
- Excellent organisation skills
**Personal attributes**:
- A confident, friendly individual with smart appearance
- Ability to work under pressure to meet deadlines and customer timeframes
- Ability to work independently on their own and as part of a team
- Ability to be flexible to meet the needs of internal and external customers
- Excellent telephone voice and manner with excellent and proven communication skills
- Good attention to detail and accuracy
- Ability to follow direction and work within agreed parameters
- A strong work ethic
- Personal motivation and enthusiasm
- Good listening skills
**Application**:
If this sounds like you, then you could be the right fit for us Please click APPLY, upload your CV and well be in touch as soon as we can.
**Equal Opportunities**:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Experience may include: administrator, admin, administration, office assistant, administration assistant, back office, office support
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