Administrative Officers

**Details**:
**Reference number**:

- 351947**Salary**:

- £26,500- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Type of role**:

- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 9Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- East KilbrideAbout the job

**Job summary**:
The Foreign, Commonwealth & Development Office pursues our national interests and projects the UK’s role in the world.

We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.

The positions are Home Civil Service roles initially based in East Kilbride providing administrative support and corporate services to the FCDO in the UK and overseas. The roles cover the Finance Operations and HR work streams. We are not recruiting for a specific departmental vacancy and you will be placed into a role based on business need.

**Job description**:
Administrative Officers provide professional office administration and support on transactions processing, projects, budgets and customer service functions and internal and external communications. All roles are customer-oriented. These tasks, essential to the ability of the FCDO to deliver its objectives, form the core of all AO job specifications.

FCDO Departments will configure the roles to meet specific business needs but they will typically include:

- ** Transactions and Receipts Processing**: Checking invoices and identifying mismatches to ensure accuracy and efficiency; using different systems e.g. internet banking and Oracle to process payments promptly in compliance with procedures; reconciling and investigating payments; dealing with FCDO credit card issues and issuing invoices for services provided by the organisation.
- **
Customer Services**: Providing guidance for staff on HR regulations, Finance processes and procedures, dealing with customers professionally and resolving queries within agreed timeframes.
- **
Knowledge and information Management**: maintaining excel spreadsheets, databases, records and desk notes.
- ** Project Management Support**: Monitoring progress against objectives; ensuring project remains on schedule; anticipating and managing risks; maintaining accurate records.
- **
Budget Management**: Budget monitoring, requisitioning and raising purchase orders; manipulation of data using spreadsheets; assisting with budget forecasting; understanding commercial and procurement policies.
- **
Public Facing Services**: Processing of overseas pension payments; talking directly to pension customers and their representatives; investigating and verifying entitlement.

**Person specification**:
**Minimum Criteria**
- Strong literacy, numeracy and IT skills.
- Competent using IT packages including Microsoft Office (Outlook, Excel, Teams), Windows 10 and experience of mailbox management.
- Strong interpersonal, team-working and communication skills (oral and written).
- Good organisational, analytical and planning skills with the ability to work to tight deadlines.
- Able to make effective decisions, identify problems and propose solutions to maintain a quality service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Managing a Quality Service
- Making Effective Decisions
- Delivering at Pace
- Managing a Quality Service

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Motivation question at interview.

**Benefits**:

- Alongside your salary of £26,500, Foreign, Commonwealth & Development Office contributes £7,155 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- A Civil Service Pension.
- 25 days Annual Leave per annum.
- 9 days Public and Privilege holidays per annum.
- Learning and Development tailored to your role.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability, Experience and Technical skills.**Reasonable Adjustment**

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

**Further Information**

A reserve list may be held for a period of 12 months from which further appointments can be made.

New entrants are expected to join on the minimum of the pay band.

Feedback will only be provided if you attend an interview or assessment.**Security**:

- See our vetting charter (opens in a new window).- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:

- Open to UK nationals only.**Working for