Customer Support Administrator

1 week ago

Wantage, United Kingdom Collegiate AC Ltd Full time

**About Collegiate**

Collegiate AC is the leading operator of luxury student accommodation in the UK & Europe, working closely with their partners to deliver an exceptional student experience in some of the most innovative schemes in leading University towns and cities.

The key to Collegiate’s rapid growth has been their unrelenting focus on delivering excellence in every aspect of their role and working with like-minded partners who share their vision.

**About this role**

Key Responsibilities

The key duties for the role are:

- Assist with debt referrals
- Provide support and training to site staff and acting as their first point of contact
- Answering internal and external phone calls
- Support with tenant administration
- Being responsible for any cancellations/room amendments
- Dealing with enquiries for schemes using the CRM system
- Signing and executing of tenancy agreements
- Keeping internal booking system up to date and accurate
- Administering and managing the payment plan process
- Assisting with the council tax exemptions for all developments
- Managing Social Media Enquiries related to operational issues from existing customers and leads and enquiries into bookings
- Managing external enquiries and leads into the central enquiry inbox this includes leads from some third party agents, general enquiries from customers and prospective customers
- Helping other departments if necessary
- Ad hoc tasks

Please note that due to the nature of the business and this specific role there are a large number of ad-hoc tasks which occur throughout the year - the JD is not exhaustive.

The nature of the role means that you may be required to work outside of your hours (move in weekends, summer etc). Travel may be required.

**Person Profile**

**Experience**:

- Previous experience working in an operations or customer services team
Skills/Ability/Knowledge:

- Information technology skills - Word/Excel/Outlook
- Excellent interpersonal skills to deal with tenants and clients
- Good organisational skills and ability to work to, and sometime implement own processes
- Good copywriting and customer service skills
- Strong team player, evidencing an ability to establish positive working relationships
- Proactive approach, quick to learn and able to manage own workload
- Critical thinking and problem-solving skills
- Able to cope in times of pressure
- Use of word/excel and outlook
**Collegiate standards**
- It is your personal responsibility to work within Collegiate’s policies, procedures and processes at all times. For the purposes of clarity, this includes but is not limited to, items such as our employment policies, health and safety policies, equal opportunities, data protection, compliance and money laundering responsibilities.
- All employees will act in accordance with appropriate professional and legislative regulations and codes of conduct
- The Company expects all employees to maintain good standards of electronic and/or paper filling as required in their role
- You will be expected to carry out all aspects of your role profile and any additional responsibilities as requested from time to time

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£20,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)

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