Technical Support Advisor

1 week ago

NewarkonTrent, United Kingdom Digital Space Full time

**Salary**: Circa £24,804 / annum

**Location**: Newark Office

**Closing Date**: 15th Aug 2025

**Related Positions**:
IBM I Operator

Technical Support Advisor

Digital Space is a leading UK provider of managed IT services, offering expert solutions in Connectivity, Cloud & Hosting, Unified Communications, Security, and IT Support. With service hubs in Newark and Telford, we support well-known customers across industries like Hospitality, Retail, Government, Manufacturing, and Finance — including brands like Motor Fuel Group, JD Weatherspoon’s and St John Ambulance.

Over 80% of our colleagues work directly with customers and enjoy ongoing training, flexible working, health and wellbeing benefits, and regular company incentives. We're growing fast and always on the lookout for talented people. If you're ready for your next challenge, we want to hear from you

**Employment Type**: Permanent

**Location**:Newark Office

**Salary & Additional Benefits**:Circa £24,804 / annum

**Closing Date**:15th Aug 2025

**Role Purpose**:
You will play a key role in delivering exceptional technical assistance to our valued customers. Working a day’s shift pattern between 8.00am and 6.00pm (7.5 hours per day).

**Responsibilities**:

- Be an integral part of the team, providing Network & UC support services to our wide range of customers
- Develop your skills, knowledge, and experience across a wide range of Technologies including SD-WAN & Cloud UC platforms
- Work in a multi-vendor network support environment which includes Cisco, Meraki, Fortinet, and Juniper
- Triage and investigate incidents, managing these through to resolution.
- Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience

**Experience, Knowledge and Skills**:

- Exposure to a Network Operational Centre, IT, or ISP support environment
- Understanding of monitoring tools and protocols (ICMP, SNMP)
- Experience of supporting Firewall technologies
- Network or unified communications diagnostic skills
- Able to assess faults, prioritise, respond, and escalate accordingly
- Ability to collate and interpret data from various sources
- Understanding of Network Monitoring Concepts and management tools
- Basic knowledge of the OSI Model, switching and routing technologies

**Equal Opportunities Statement**:
At Digital Space we embrace the power of diversity and inclusion to drive innovation, creativity, and success. We believe that a diverse workforce, representing a wide range of backgrounds, perspectives, and experiences, enriches our workplace and enhances our ability to serve our customers and communities. We are committed to fostering an environment where all employees can thrive, regardless of their race, ethnicity, gender, sexual orientation, age, ability, or background. We actively seek to create an inclusive culture where every individual feels valued, respected, and empowered to contribute their unique talents. Join us in building a brighter future that celebrates diversity and promotes equality in everything we do.

**To Apply**:

  • French Speaking Technical Support Advisor

    12 hours ago

    Newark-on-Trent, United Kingdom Future Prospects Full time

    **French Speaking Technical Support Advisor** **Full time, Permanent (Remote / Home Working Available)** **Starting salary £22,000 per annum.** We are seeking a French speaker with exceptional customer service skills for our award-winning client in Newark. This is full time, permanent role and will suit somebody has a flexible attitude to working, an...

  • Technical Support Advisor

    1 week ago

    Newark-on-Trent, United Kingdom Digital Space Full time

    Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford. Our culture is customer-centric, serving loyal and trusted customers across...

  • Technical Support Advisor

    1 week ago

    Newark-on-Trent, United Kingdom Digital Space Full time

    Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford. Our culture is customer-centric, serving loyal and trusted customers across...

  • Customer Support Advisor

    2 weeks ago

    Newark-on-Trent, United Kingdom Juniper Education Group Full time

    **About Juniper Education Group** Juniper Education was formed in June 2019 and is made up of 12 well established acquired businesses solely focusing on the Education industry. Juniper provides a wide range of education focussed solutions to overcome challenges in schools and Multi-Academy Trusts whether it be human, technological, or operational....

  • French Speaking Technical Support Advisor

    3 days ago

    Newark on Trent, Nottinghamshire, United Kingdom RecruitMe Full time £30,000 - £40,000 per year

    Job Description We are working with a highly successful UK technology company operating across Europe providing high levels of customer service and technical support with leading edge technology and innovation.They are now looking for French speaking customer service professionals to join a Technical Support Team providing exceptional levels of service to...

  • Technical Advisor

    1 week ago

    Stoke-on-Trent, United Kingdom Grafton Group Full time

    We have an exciting opportunity for a **Technical Advisor **to join our team in **Stoke-On-Trent**, on a **full-time, permanent basis.** In return, you will receive a **highly competitive salary with OTE of £45,000 per annum**, as well as fantastic benefits. **Grafton Group plc** is an international trade-focused, multi-channel distributor of construction...

  • Technical Support Advisor

    2 weeks ago

    Newark-on-Trent, United Kingdom Digital Space Full time

    Digital Space is a leading UK provider of managed IT services, offering expert solutions in Connectivity, Cloud & Hosting, Unified Communications, Security, and IT Support. With service hubs in Newark and Telford, we support well-known customers across industries like Hospitality, Retail, Government, Manufacturing, and Finance — including brands like Motor...

  • Technical Maintenance Surveyor

    2 weeks ago

    Stoke-on-Trent, United Kingdom German Villarreal, Financial Advisor Full time

    Join to apply for the Technical Maintenance Surveyor role at German Villarreal, Financial Advisor. 2 days ago – Be among the first 25 applicants. Staffordshire The Technical Maintenance Surveyor will support the Repairs Manager to carry out surveys and property inspections throughout the housing stock within repairs and voids in line with current...

  • Technical Support Advisor

    2 weeks ago

    Newark-on-Trent NG, United Kingdom Digital Space Full time £25,000 - £40,000 per year

    Digital Space is a leading UK provider of managed IT services, offering expert solutions in Connectivity, Cloud & Hosting, Unified Communications, Security, and IT Support. With service hubs in Newark and Telford, we support well-known customers across industries like Hospitality, Retail, Government, Manufacturing, and Finance — including brands like Motor...

  • Technical Advisor

    5 days ago

    Burton-On-Trent, United Kingdom Central Staffing Solutions Limited Full time

    **Technical Support Advisor** Due to expansion, I am working in partnership with a prestigious client who are looking to recruit for an experienced **Technical Support Advisor** to join their team on a full time, permanent basis. This is a unique opportunity to join a company who values its employees, offers excellent progression opportunities alongside...