Technical Support Advisor

7 days ago

NewarkonTrent, United Kingdom Digital Space Full time

Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.

Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.

Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you

**Location: Newark**

**Position Type: Permanent Days**

We are looking for a self-motivated customer service focused person, with the drive and aptitude to learn and develop.

Working within our purpose-built Network Operations Centre and Data Centre facility in Newark, this is for days between 8.00am and 6.00pm (7.5 hours per day). You will form part of our Network and Unified Communications technical support team, providing technical assistance to our customers.

An essential part of this role is to establish and maintain a fantastic relationship with our customers, while also providing outstanding support for their managed network and unified communications services.

**As our new Technical Support Engineer, you’ll have the opportunity to**:

- Be an integral part of the team, providing Network & UC support services to our wide range of customers
- Develop your skills, knowledge and experience across a wide range of Technologies
- Work and learn in a multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper
- Triage and investigate incidents, managing these through to resolution
- Undertake network changes
- Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience
- Support customer solutions within our Datacentre

**You’ll be set up for success if you have**:

- Excellent customer service
- Great problem-solving skills
- Ability to assess faults, prioritise, respond, and escalate accordingly.
- Ability to collate and interpret data from various sources

**Even better if you have**:

- Proven track record within a Network Operational Centre, IT, or ISP support environment.
- Previous experience in monitoring tools and protocols (ICMP, SNMP)
- Strong network or unified communications diagnostic skills
- Experience of supporting Firewall technologies

We are waiting to hear from you

LI-Remote

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