Helpdesk Administrator

2 weeks ago

London, United Kingdom CBRE Full time

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Helpdesk Coordinator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in London.

As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

Quality
- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

People & Development
- Promote and maintain CBRE culture.
- Collate and process timesheets and expenses weekly in absence of Contract Support.
- Communicate effectively and build/maintain relationships at all levels with internal and external customers.
- Attend and participate in any relevant training courses.

Contract:

- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal
- Perform any other duties or responsibilities as requested by the CM or Management Team.

Finance:

- Understand procedures and processes and operate them to the required standard.

Examples of these are:
1. Obtaining supplier quotes and uploading onto the internal system for client approval.

2. Arranging agency cover & submitting hours on portal.
- Updating the CBRE Performance Portal as and when required.

Person Specification:

- Organised - Works in a structured way. Thinks ahead to prioritise workload
- Logical - Works in a clear and consistent manner
- Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
- Assertiveness - Confident, effective in putting across point of view to others
- Persistence - Follows through to resolution
- Customer and team focus - Puts customer and team needs first; always considers impact of their actions

**Salary**: £20,375.09-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Helpdesk Admin

  • Helpdesk Administrator

    1 week ago

    London, United Kingdom Omni RMS Full time

    **Helpdesk Administrator** **Permanent, Full Time** **Salary: £28,000 - £30,000** **Location: Baker Street, London. NW1 5RS (office based Mon-Fri)** Our client is recruiting for an experienced Helpdesk Administrator to join their facilities helpdesk on the Transport for London maintenance contract.. As Helpdesk Administrator, you will log and create...

  • Helpdesk Administrator

    2 weeks ago

    London, United Kingdom MMP Consultancy Full time

    Helpdesk Administrator required to join a large hospital based in London. Working as part of the wider Estates team, we are seeking experienced Estates and Helpdesk Administrators to apply. As Helpdesk Administrator, you will be responsible for managing service requests and incidents raised to the helpdesk function and liaising with the respective team...

  • Helpdesk Administrator

    1 week ago

    London, United Kingdom paretofm Full time

    **Helpdesk Administrator** **Salary**: up to £35,000 DOE **Location**: London **Hours**: 40 hours per week **Role Type**: Permanent Pareto are currently looking for a Helpdesk Administrator to join us on a full time basis to be based in Kennington, London **Responsibilities to include but not limited to**: - Dealing with administrative tasks related...

  • Helpdesk Administrator

    1 week ago

    London, United Kingdom Platinum Facilities Maintenance Services Full time

    **Helpdesk Support Administrator** - Helpdesk Administrator or Contract Support Administrator or Administrator_ We're excited to be on the search for our next Helpdesk Support Administrator. This is a great opportunity to work on-site, 5-days a week in the heart of London's bustling EC2N district! Expertise in the CAFM system required -...

  • Helpdesk Administrator

    1 week ago

    London, United Kingdom paretofm Full time

    **Helpdesk Administrator** **Location**: London **Salary**: £15 per hour **Hours**: 10am - 2pm Monday - Friday Pareto are currently looking for a Helpdesk Administrator to join us on a part time basis to be based in London. **Responsibilities to include but not limited to**: - Actively monitoring open jobs including chasing engineers for updates and...

  • Helpdesk Administrator

    2 days ago

    London, United Kingdom Platinum Facilities Maintenance Services Full time

    **Helpdesk Administrator** - Helpdesk Administrator or Contract Support Administrator or Administrator_ **General Duties**: - Chase suppliers for Contract related paperwork e.g., RAMS & Report sheets. - Collating timesheets/timesheet management. - General admin support as required to team. - Planning and scheduling of Engineers (PPM and Reactive works). -...

  • Helpdesk Administrator

    4 days ago

    London, United Kingdom Atalian Servest Full time

    **Job Reference: TS/KC/20-06/889/1** **Job Title: Helpdesk Administrator** **Location: Site Based** **Site Address: 160 Tooley Street** **Postcode: SE1 2QH** **Salary: Competitive** **Contract**:Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 37.5 hours per week** **Business Overview** The Atalian Servest workforce is made...

  • Helpdesk Administrator

    1 week ago

    London, United Kingdom Atalian Servest Full time

    **Job Reference: TS/KC/22-11/732** **Job Title: Helpdesk Administrator** **Location: London** -**_Applicants must have the right to work in the UK_** **Contract**:Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 08:00 - 17:00, 08:00 - 17:00 - 37.5 hours per week** **Business Overview** The Atalian Servest workforce is made up of...

  • Helpdesk Administrator

    2 weeks ago

    London, Greater London, United Kingdom BGIS Full time £20,000 - £32,000 per year

    JOB DESCRIPTIONJob Title: Helpdesk Operator (Crown Estate Contract)Purpose of JobTo provide a high standard of administrative and helpdesk support to the Crown Estate contract, ensuring accurate logging, processing, and resolution of all maintenance requests and enquiries, while supporting engineers, sub-contractors, and the client.Key ResponsibilitiesFirst...

  • Helpdesk Administrator

    2 weeks ago

    London, Greater London, United Kingdom BGIS Careers Full time £50,000 - £70,000 per year

    JOB DESCRIPTION Job Title: Helpdesk Operator (Crown Estate Contract)Purpose of JobTo provide a high standard of administrative and helpdesk support to the Crown Estate contract, ensuring accurate logging, processing, and resolution of all maintenance requests and enquiries, while supporting engineers, sub-contractors, and the client.Key ResponsibilitiesFirst...