Medical Secretary

2 days ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

We are recruiting for a Rheumatology Medical Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
East and North Hertfordshire NHS Trust is a community which prides itself on providing the highest standard of healthcare services to our patients.
**At the heart of everything we do are our core values**:  Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Act as point of contact for patients and medical staff on behalf of the consultant and their team ensuring that all enquired are answered with skill, sensitivity and in a courteous and professional manner.
You will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.
Book patients in accordance with the National Target Waits, prioritising urgent patients as requested by the Consultants. In accordance with the Trust Access Policy ensure patients are contacted via telephone or face-to-face and are given the opportunity to discuss outpatient appointment dates, periods when they are unavailable etc. When transport is required, provide the patient with the relevant contact telephone numbers.
In this role you will use of Lorenzo and DictateIT systems to ensure accurate and efficient records.
Undertake these duties without direct supervision, working within broad procedural guidelines.
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Please see the attached Applicant Pack (including job description and person specification) for further detailed information regarding this role.

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