Contact Centre Team Leader

1 week ago

Epsom, United Kingdom Nuffield Health Full time

HEAD OFFICE
Contact Centre Team Leader

Contact Centre Team Leader

Hybrid Working / Epsom | Customer | Permanent | Full-Time | Grade 8

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Contact Centre Team Leader, you will bring the ability to manage work-streams to agreed service levels and individuals to achieve personal KPI targets as well as leadership and influencing skills. You will have a continuous improvement approach, be able to respond well to change and be capable of contributing positively to a growing and evolving department.

**As our Contact Centre Team Leader, you will**:
Support the Business Manager to achieve the departmental targets through effectual and efficient leadership of your contact centre team of coordinators.
Review current process’ and ensure resource is effectively managed towards budgetary requirements.
Support, develop and coach your team, balancing performance and productivity to ensure a well-rounded team.
Work together with the other team leaders to achieve, SLA and revenue targets for the department.
Develop strategies together with the Quality and Training team, to ensure progression and developmental plans for coordinators are appropriate and training scheduled are planned.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.

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