Client Partner

**About us**

Indicia Worldwide is an insight and technology-led communications agency with global production expertise.

**Why we exist**: we create new value

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology allow us to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

**The output**: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of a brand's journey to market.

**Purpose of the role**
- **Vision**: The Client Partner - Strategic Transformation Lead sets the standard for strategic growth and client transformation
- **Mission**: To lead the global transformation of the key client accounts to support the overall business strategy and specific client road map, supporting the regional Client Partners and Client Services teams.
- **Approach**: Consistently demonstrate our core values: Collaboration, Entrepreneurship, Pioneering and Accountable

The Client Partner - Strategic Transformation Lead role is a position that has the purpose to support planning, deployment and activation of the strategic transformation programmes for the clients across the globe, aligned with our business strategy. The incumbent will be taking ownership of all the global initiatives aimed to enable the activation of Indicia Worldwide’s propostion.

Supporting the EMEA Chief Client Officer and their direct reports by providing advise in managing the strategic aspects of the client, to ensure that the Indicia Worldwide proposition is aligned with the clients global expectations, contributing to a sustainable and renewed value contribution to the client.

The Client Partner - Strategic Transformation Lead role sits within the EMEA Client Services team and is responsible for the success of the Transformational Roadmap for the Client. A transformational role of significant strategic value across the internal and external business environment.

The mandate for which the incumbent must contribute towards is as follows:
**Project Management**

Define and lead a Project Plan, ensuring that all stakeholders are on board and with clear roles and responsibilities, deadlines and business relevant KPI’s and deliverables. Lead the Project team and keep the Project Sponsors up to date. Prepare Business cases to support investment and provide guidance for the Business leaders to activate decisions that support the overall success of the Project.

**Data Feasibility**

Ensure that Indicia Worldwide has full access to the required data from the client when required and that this data is available to the relevant teams for processing. Be accountable for a smooth and reliable transfer of information, facilitating solutions when data accuracy or data readiness/availability happen.

**Retail X**

Coordinate with the Data and Tech teams the analysis of the provided data, support in problem resolution and act as point of contact between internal teams and client. Ensure that the outcomes of the analysis are articulated commercialy for the client and support growth.

**Technology**

Work closely with the Technology team to assess how to develop, commercialize and ultimately bring to life our tech tools and services for the client. Prioritize based on commercial analysis what solutions to promote and ensure that client needs are clearly briefed and follow up with the development teams to ensure that Indicia Worldwide is matching the client expectations.

**Enhancing our proposition bank**

Support the development of our pitch propositions - supporting the Client Partners in tailor