Apprenticeship - Customer Service Telephone Advisor

**About The Role**:
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We’re proud of the outstanding customer service we provide so we're looking for friendly, confident, helpful people who are passionate about providing excellent service, to join us as an Apprentice in our Customer Service Contact Centre (Our contact centre opens 8am - 7pm Monday to Friday and 9am - 2pm Saturday)

Working in the heart of the community we're key in understanding what’s important to our wide range of customers and create a sense of belonging for everyone. We work in team orientated, supportive environments where every day is different.

Your main responsibilities will be talking to our customers, building relationships, completing their transactions accurately and handling their money safely. You’ll support a range of enquiries by giving information in a friendly and efficient way either face to face or over the phone. Being a team player is also important as you’ll want to help those around you.

You’ll help by finding solutions for our customers, whilst keeping up to date with our services and policies will also be important. You’ll also support our greater customer service channels by helping with administration accurately when required.

As you increase in confidence and experience, you’ll not only work through the apprenticeship but also our supportive accreditation scheme which helps you move through different levels of the role. This not only recognises your new skills but increases you salary at each point. You can own your personal development and grow with us.

**How will you develop?**

You’ll get to put your knowledge into practice with the support of a “buddy” who will be on hand to answer any questions. Your manager will also provide you with regular feedback and support to ensure you’re getting the most out of your programme.

**About You**:
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Apprenticeships are for anyone We choose our apprentices based on their attitude and potential. So, whether you’re starting your career or looking for a change in direction, an apprenticeship can offer you the support and training you need.

We’re looking for people who are passionate about developing their skills and career, whilst caring about customers as much as we do so you’ll already have some experience of dealing with people, have good communication skills and providing a good level of service. But we can train you how to use our systems and all about our services. You'll also have a grade 4, GCSE C or equivalent in Maths and English

Dealing with transactions in careful and accurate way is an important part of the role, so having good attention to detail skills would be helpful. You'll also be talking to lots of different people, so you'll like chatting and be confident talking to a diverse range of different people. Our branches are friendly, caring so you'll like being part of a team and will have a positive and supportive approach.

The selection process will involve:

- Zoom or face to face Interview

**_Together we invest in your success, It’s the way work should be._**

**About The Company**:
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Coventry Building Society has grown into the second largest building society in the UK. We’re a national society, with local values and loyalty, and a caring family ethos. The best way to judge a company is based on what the people who work there say as we’re rated certified by Great Place to Work from our recent employee survey.

What makes us such a rich and progressive place to work is the huge variety of people in our teams. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you’ll bring to us we see as a real source of strength.

We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self.

We also offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work. As an employee, we have a great benefits package and you're encouraged to take control of your career. We invest in our people, with regular opportunities for training and development. And later, if you’re looking for a new challenge, we actively champion internal progression. We’ve got a whole range of different ways to support you, both in your role and wider well being
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