Head of Facilities and H&s

**About Hempsons**

With 250 staff and lawyers working across our five offices nationwide (all in multi-tenanted buildings with areas ranging between 1000 square feet to 4500 square feet, Hempsons is a leading law firm for the health and social care, charity and social enterprise sectors. We help clients largely in the public sector and the majority within the NHS overcome a constantly evolving list of challenges as the healthcare market changes. Our aim is to provide outstanding legal services that deliver the best possible client outcomes whilst nurturing a culture that makes us a “great place to work”.

**The team**:
The Head of Facilities and H&S role will sit within our Senior Management team reporting directly to the Managing Partner but working closely with our HR, Finance and Quality and Risk teams. You will have overall responsibility for a team which is currently made up of a Facilities Manager, and nine individuals in our Docucentre team across all our offices, and one in our First Impressions Team. The role can be based in any of Hempsons’ offices; however, we are focusing our search on London and Southampton currently.

**The role**:
The Head of Facilities and H&S will help to deliver excellent innovation and customer service to our clients and our employees. As the legal market continues to evolve with more flexible working and our advancing adoption of technology this role will help define and deliver a future facing, innovative UK facilities strategy.

This includes designing and delivering our UK property strategy, creating and managing innovative and engaging workspaces for our people and clients, redesigning and managing our business continuity plan, creating a first-class service environment and managing the facilities team to provide the numerous day-to-day services offered to Partners, staff, clients and visitors including front of house services in some offices. These services affect everyone each time they enter the building, so seen or unseen, the facilities service is of great importance to the business 24 hours a day 365 days a year.

Hempsons has a hybrid working environment, so you will have the flexibility to come into the office and work from home.

**Key Responsibilities**:
**Strategic Project Delivery**
- Create and deliver a working environment that enables us to deliver both the best client experience and help us attract and retain top talent.
- Drive service innovation across the facilities, front of house and Docucentre team.
- Act as the main stakeholder between Landlords and clients, ensuring an effective, fit for purpose building in each of our locations.
- Work closely with the HR & Recruitment team to effectively manage recruitment, with the facilities, Docucentre and front of house teams to carry out performance reviews and in relation to talent liaison and staff development.**

**Operational Delivery**
- Be an active member of the business continuity committee and be involved in the continual improvement of the Business continuity plan and ensure the business has a strong, fully trained incident response team.
- Play a key role in the firm's rent reviews and further matters.
- Create, develop and robustly manage the UK facilities budgets, identifying savings and service development opportunities and together with the finance teams to provide robust examination and challenge of service charges
- Manage and develop supplier relationships to ensure the business receives a proactive, cost efficient and suitable service.
- Ensure procurement procedures are efficient, effective and open, and in line with the firm's procurement policy.
- Manage effective and proactive sub-tenant relationships. (there are none at the moment)**

**Leadership**
- Lead a team of circa 10 employees across the firm
- Manage, mentor and support direct reports to ensure ownership and implementation of their work streams strategies, developing a continual improvement work ethic.
- Manage, mentor & develop the facilities teams to deliver a first-class service to the firm and its clients.
- Sit on SMT to help deliver firmwide initiatives and role model any change agenda projects across the firm**Risk Management**:

- Ensure Hempsons is compliant with all relevant legislation, relevant standards and good practice in each office.
- Identify and actively manage relevant risks in each office, including those relating to employees and other external parties.
- Maintain our Business Continuity Plans and managed related resilience activities.
- Contribute to ISO27001, ISO9001 and ISO14001 certification
- Particular awareness of ISO and quality standards, specifically the Environmental impact of the firm, see below for more details

**Environment, sustainability and health & safety**
- Ensure all regulatory and legal H&S standards are met and adhered to, to the highest level within the business.
- Ensure all regulatory and legal environmental standards are met and adhered to, to the highest level wit