Service Lead Tenant Voice

11 hours ago


St Helens, United Kingdom Torus Group Full time

The Service Lead is a managerial post with responsibility for the dual functions of Tenant involvement and overseeing the management and improvement of complaint handling across the organisation and will work closely with other sections and departments within the business and external stakeholders including liaising with the Housing Ombudsman Service

**This is an important role in which you will**:

- Oversee the complaints service, ensuring that customers can complain effectively, measuring the quality and timeliness of response in conjunction with Service Managers
- To develop and maintain excellent working relationships with internal and external stakeholders, including the Housing Ombudsman Service and ensuring the requirements of the Complaint Handling Code are met.
- To lead on tenant involvement ensuring the tenant voice is heard at all levels in the organisation and that customers are listened to, treated with respect, empowered to influence services and hold Torus to account.
- To be successful in this role you will:

- Have excellent written and oral communications skills including public speaking, report writing and presentation skills, conveying information in a coherent manner relevant to the audience
- A highly visible and credible and leader, with the ability to inspire and motivate teams with an ability to gain trust and confidence of internal and external stakeholders and partners

**What Can Torus Group Offer You**

We offer a modern workplace that is challenging, supportive and gives you room to grow your skills - along with a package of benefits that shows how much we value your contribution and care about your wellbeing, such as:
- 25 days holiday rising to 30 plus bank holidays (pro rata)
- Holiday purchase scheme
- Company Pension Scheme
- Company life assurance

**About Torus Group - Torus Landlord**

A growth and regeneration group with a strong social purpose, Torus works in partnership with Liverpool City Region and the North West to improve lives and create thriving, vibrant communities through support, investment, development and regeneration.
We own and manage around 40,000 homes in Warrington, St Helens, Liverpool and beyond, making Torus the region’s largest affordable housing provider.
Profits generated by group members Torus Developments and HMS are reinvested into our charitable arm Torus Foundation, a community anchor institution, to fund projects that build social capital and fulfil our mission of ‘growing stronger communities’.
Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.

**PLEASE NOTE**:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire - Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C’s



  • St. Austell, United Kingdom Ocean Housing Full time

    ?? Join Us in Empowering Communities! ?? **Part-Time Opportunity - 18.5 hours/week (Flexible Days)** **Role: Tenant Voice and Engagement Administrator** **Location: Cornwall (with travel as required)** **Salary: £12,121.20 per annum** **Department: Standards and Performance** Are you passionate about making a difference in people’s lives? Do you thrive...


  • St Helens, United Kingdom Torus Group Full time

    Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service...

  • Tenant Voice Officer

    2 weeks ago


    Bury St. Edmunds, United Kingdom Flagship Housing Full time

    Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people...


  • St Helens, St. Helens, United Kingdom Youth Focus North West (YFNW) Full time £36,000 - £40,000 per year

    Company description:Youth Focus North West (YFNW) is an organisation with strong youth work roots. We work in partnership with young people and organisations to have a voice where it counts.Our youth voice work gives young people the opportunities to make a difference individually, locally, regionally, nationally and internationally. We nurture youth work...


  • St Helens, United Kingdom Michael Page Property & Construction Full time

    A leading firm in healthcare property management is seeking a Building and Facilities Operations Manager in St. Helens. This role involves overseeing facilities and tenant operations, fostering stakeholder relationships, and ensuring compliance with health & safety protocols. The ideal candidate will have experience in facilities management and strong...


  • Saint Helens, United Kingdom Hays Construction and Property Full time

    We're thrilled to offer an exciting opportunity for a Tenant Liaison Officer to become part of a well-established construction company working on a dynamic social housing contract. This full-time role (40 hours/week) starts as a temporary position with strong potential to become permanent. You'll be based across Warrington and St Helens, with an initial...

  • Neighbourhood Officer

    14 hours ago


    St Helens, United Kingdom Torus Group Full time

    At Torus, we’re more than a housing provider - we’re committed to building strong, thriving communities. We are looking for a dedicated **Neighbourhood Officer** to join our team in St. Helens. In this role, you’ll manage a designated patch of housing stock, delivering high-quality tenancy management services while acting as an ambassador for Torus....

  • Service Lead

    1 week ago


    St Helens, United Kingdom Torus Group Full time

    Join us in a leadership role as a Service Lead at Torus Group. In this position, you will be overseeing the Safer Estates Team as a whole. Your responsibilities will include guaranteeing the delivery of high-quality services in the realm of Safer Estates Management, covering areas such as Anti-Social Behaviour, Domestic Violence, and hoarding. This will...


  • St Helens, United Kingdom Michael Page Property & Construction Full time

    Overview The Building and Facilities Operations Manager will oversee facilities management, property and tenant operations whilst maintaining strong relationships with all stakeholders. This role, based in the St. Helens area, will involve covering properties across Knowsley, Warrington and Kirby and requires an organised and proactive individual to ensure...


  • St Helens, United Kingdom Job Match Full time

    **Customer Service Assistant** **Role-based in Liverpool, however, 4-week training will be based in Manchester.** - Do you enjoy interacting with customers?_ - Do you thrive in a fast-paced environment?_ - Are you looking for a role where you can transfer your communication and people skills?_ If you answered **YES** to all of the above, this could be the...