Veterinary Receptionist

Veterinary Receptionist (Part-Time)
- Ivybank Vets, Kilmarnock, Kilmarnock, Scotland
- Discipline: Non-clinical Support
- Part Time
- £16,562 per annum

**We are hiring**:
Here at Ivybank Vets, we are looking for a friendly and approachable Veterinary Receptionist to join our team

As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.

**Main responsibilities of the role include but are not limited to;**:

- Liaising with the clients and the clinical staff to provide a high level of customer care.
- Meeting and greeting clients and pets.
- Booking appointments and diary management.
- Taking payment for services and products.
- Managing cash and end-of-day banking.
- Maintaining a clean and safe space for our clients and their pets.
- This is a busy practice and some experience in telephony and computer skills would be necessary.
- Training will be given with the opportunity to enhance Customer Service skills.

This is a part-time permanent role working 24 hours per week between Monday to Friday between the hours of 8:15am and 19:00pm and every 2nd Saturday morning for 4 hours.

**Why Join Us?**:
When you join our team, you’ll be welcomed into a supportive and friendly multidisciplinary environment where experienced vets, nurses, and support staff work closely together to deliver exceptional care. You’ll enjoy a varied and rewarding caseload that covers medical, surgical, and nurse-led clinics, with access to well-equipped facilities including advanced diagnostics and surgical tools. We are committed to your ongoing professional development through regular ‘lunch and learn’ sessions and all-staff meetings, as well as offering opportunities for career progression in training and specialist interests. Plus, with flexible working arrangements, we strive to support a healthy work-life balance so you can thrive both professionally and personally.

**In addition to a competitive salary, you will benefit from**:

- 6.6 Weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care

Ivybank Vets, Kilmarnock
- 1 Murray Place, Kilmarnock, KA3 7JR, United Kingdom

**Animals treated**
- Dogs, cats & small pets
- Exotic Friendly