Customer Service Administrator

5 days ago


Chadderton, United Kingdom We Buy Any Car Full time

**Customer Services Administrator**:
**Full Time, Permanent**:
**Hours**:37.5 hours per week**:
We're the UK's largest & fastest-growing car-buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange.

You will assist customers with their questions, queries or issues, working closely with all departments to ensure these are resolved swiftly. You will be the champion of customer service internally.

Within the role of Customer Services Administrator you will
- Deal directly with customers either by telephone or electronically.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Direct requests and unresolved issues to the designated internal department.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Manage administration.
- Communicate and coordinate with internal departments to ensure that future customer services issues are mitigated.

**Benefits**
- A competitive salary and a great fast-growing business
- Free electric car charging
- We give our team LOADS of fun stuff including food trucks, nights out, day-trips, competitions etc
- Incentives & rewards
- Discount at our partner companies
- Rapidly expanding, healthy business with ample opportunities
- Discounted gym membership
- Hybrid working with some days office, some days home-based
- 33 days holiday to start + more with length of service
- Buy more holidays scheme
- Healthcare cash plan
- Pension scheme
- Training opportunities
- There's always new and exciting projects to get involved with here - we're not afraid to trial almost anything



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