Private Patient Administrator

2 weeks ago


Bristol, United Kingdom Newmedica Full time

**Role**: Private Patient Administrator Assistant

**Salary**: £22,500 - £24,000 per annum

**Contract**: Full Time - Permanent

**Multiple Roles Available**

**Who are we?**

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for more than 225,000 NHS and private patients a year in over 26 locations and we’re growing.

**What are we offering you?**
- A salary of £22,500 - £24,000 per annum
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards

**What will the role involve?**

Reporting to the Patient Admin Coordinator, as a Private Patient Admin Assistant you would be responsible for supporting the Private Patient Coordinator in ensuring that the private patient pathway is followed accurately.
- Supporting the Private Patient Coordinator in all private patient telephone enquiries, ensuring that calls are answered promptly and politely.
- To book patient appointments ensuring that the correct clinical spacing is used with the most appropriate Consultant Clinical Director.
- To be responsible for ensuring that all private patient reminder calls are conducted in line with team processes.
- Supporting the Private Patient Coordinator in ensuring that all clinical correspondence is actioned and completed in a timely manner
- To ensure that all private patients have all of their follow up appointments booked at the time of booking theatre slots
- Processing patient invoice and ensuring patient payments are collected and recorded accurately
- To maintain accurate private patient records both paper-based and electronically
- To maintain a positive relationship at every interaction with internal or external staff.
- To promptly escalate any unresolved or complex patient or client related issues in a timely manner to the Private Patient Coordinator.
- Producing bespoke, clinical outcome letters
- To provide receptionist support for private clinics.

**What skills and experience do I need?**

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player - happy to jump in and support others when required

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.



  • Bristol, United Kingdom Newmedica Full time

    Role: Private Patient Administrator Assistant Salary : £22,500 per annum Contract: Full Time - Permanent Hours: Full Time **Who are we?** We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through...


  • Bristol, United Kingdom New Medical Systems Ltd Full time

    Reporting to the Deputy Patient Admin Lead, as a Patient Administrator you would be responsible for ensuring that clinics are set up and fully utilised, booking appointments in a timely manner as per the correct pathways, recording appointment outcomes, and ensuring operational and clinical governance protocols are maintained. You will be managing the...


  • Bristol, United Kingdom Baker Snell Full time

    **Lead Patient Coordinator/Administrator - Bristol (outskirts)** **£30,000 - £40,000 per annum + Bonus** A unique opportunity to join a brand-new private hospital prior to its launch. As Patient Coordinator and Administration lead, you will be passionate about delivering outstanding 5-star patient care whilst coordinating and overseeing all aspects of the...


  • Bristol, United Kingdom Newmedica Full time

    **Role**: Senior Patient Administrator **Salary**: £26,400 to £28,200 dependant on experience **Contract**: Permanent **Hours**: Full Time (40 hours per week including weekends) **Who are we?** Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    Main Duties & Responsibilities Of The Post Administration of the Trusts Private Patient procedure, including contact with patients in writing prior to/on admission to confirm private status and ascertain payment arrangements and contact with insurance companies to obtain pre-authorisation. Production of accurate estimated costs for self-funding private...


  • Bristol, United Kingdom Spire Healthcare Full time

    **Private Patient Bookings Advisor | Customer Service, Administration | Bristol | Full Time, Permanent | Monday '“ Friday | Free Parking, Excellent Benefits |** Spire Bristol Hospital are looking to bring on a Private Patient Bookings Advisor to join their established team. This is not a direct sales focused role where you will be expected to make any...


  • Bristol, United Kingdom Newmedica Full time

    **Who are we?** Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have...


  • Bristol, United Kingdom PracticePlusGroup Full time

    **About The Role**: **UNLOCK YOUR BEST WORK LIFE** **+ make a difference for every patient** With the ever-increasing number of treatments and care we give to patients, our professional and detailed Administration department is need of an additional **Administrator**to join and assist the Patient Administration team at our Emerson’s Green hospital,...

  • Patient Administrator

    2 weeks ago


    Bristol, United Kingdom University of Bristol Full time

    **The role**: It is an exciting time to join Bristol Dental School as we have recently moved to our new site (1 Trinity Quay, Avon Street, Bristol) and operating model. The role involves the management of student patient appointments, including bookings and management of waiting lists. **What will you be doing?**: - Be responsible for the patient...

  • Patient Administrator

    16 hours ago


    Bristol, United Kingdom University of Bristol Full time

    **The role**: It is an exciting time to join Bristol Dental School as we have recently moved to our new site (1 Trinity Quay, Avon Street, Bristol) and operating model. The role involves the management of student patient appointments, including bookings and management of waiting lists. **What will you be doing?**: - Be responsible for the patient...