Private Patient Bookings Advisor

**Private Patient Bookings Advisor | Customer Service, Administration | Bristol | Full Time, Permanent | Monday '“ Friday | Free Parking, Excellent Benefits |**

Spire Bristol Hospital are looking to bring on a Private Patient Bookings Advisor to join their established team. This is not a direct sales focused role where you will be expected to make any cold calls. Instead, your responsibility will be to take calls from self-pay patients and **communicate effectively, positively and professionally with customers in order to facilitate their conversion from enquiry to a clinical consultation, test or procedure with Spire Healthcare.**

**Duties and responsibilities**
- To convert self-pay enquiries to out-patient appointments or procedures, tests or therapies, in order to meet monthly conversion rate targets and self-pay revenue and admissions targets.
- To maximise enquiry conversion opportunities through a high level of sales and customer service skills.
- Ensure the accurate and timely pricing of procedures to provide to patients, ensuring excellent customer service and opportunity for conversion.
- To effectively sell against competitor hospital by understanding Spire Healthcare USPs
- To promote and book patients to mini consultation events organised by the business development team. To attend events and liaise with patients, booking patients into consultations or procedures.
- Undertake all work in accordance with company and hospital policies and procedures.
- Use the CRM and SAP system fully and correctly to keep record of all enquiries and interactions to robustly manage and convert enquiry leads.

**Who we're looking for**
- Experience coming from something like a call centre position where you have handled a large number of customer enquiries.
- Numeracy with the ability to calculate procedure prices
- Excellent phone manner followed by written skills.
- IT literate
- Analytical approach, able to ascertain fact, problem solve and seek answers to queries for the customer.

**Benefits**

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- '˜Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.**

About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We're committed to looking after people, both patients and staff. Join us, and you'll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

About the Team: Spire Bristol Hospital is the largest private hospital in the South West, offering fast access to a broad range of treatments and services including complex surgery and a Children and Young People's Service. Our high-quality accommodation and aftercare means we're committed to looking after you and your health.