Occ Communications Officer

Role type- Police Staff- Contract Type- Permanent- Department- Operations - Public Contact- Location- Warwick- Is this a Politically Restricted role?- No- Grade/scale- OFFSCALE- Grade/scale- Grade C - £26,106 to £28,653 plus allowances- Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
- This/These post(s) attract allowances- Shift Allowance, Weekend Working Allowance- Weekend Working Allowance- 14.19%- Shift percentage- 20%- Shift Pattern- OCC Shift pattern.docx - 57KB Opens in a new window
Converted File OCC Shift pattern.docx.pdf - 37KB Opens in a new window
- Hours per week- 37- Competency and value framework (CVF) level?- 1- Closing date
- 31/01/2025, 23:55
- Job descriptionServing an estimated population of nearly 600,000 people, Warwickshire Police receives over 90,000 emergency calls per year, in addition to many more non-emergency calls for service.

Working as part of our OCC Control Room as a Communications Officer is a varied and diverse role, with no two calls received being the same. One minute you could be taking the details of a stolen vehicle, the next you may be sending officers to a report of an armed robbery.

Not all calls need an officer. There are many times when you are the one to help resolve the call, giving the appropriate advice, without the need to dispatch an officer, so, if you are calm under pressure, able to gather information quickly, and offer a voice of comfort in the difficult moments of people’s lives, then Warwickshire Needs You.

The control room operates 365 days a year, 24 hours a day, it’s a pressured environment, but it is also a hugely rewarding place to work. Knowing you have helped someone at one of the worst times in their life is incredibly satisfying.

We want people who are calm under pressure, have attention to detail, be able to multitask and the determination to deal with those in need with empathy and professionalism and are keen to progress with an expectancy of reaching a controller position which will involve direct communication with officers.

The planned assessment centre dates for now are:
**20th November**

**12th December**

**6th January**

**5th February**

**7th March**

**15th April**

**16th May**

**18th June**

**30th July**

**20th August**

**25th September**If you are full time your starting salary will be **£34,982** **(£26,106 basic + £8,876 allowances)**

**37 hours per week, over 8 weeks**

**12 hour shifts (days and nights) Rotating shifts**

**4 shifts on 2 days 2 nights 4 shift off**

**OCC Communications Officer Application Timeline**
- **
**Initial Application**
- ** **Paper Sift**
- ** **Assessment Centre**

Held at Warwickshire Police OCC in Warwick Technology Park. The session takes about 2 hours and includes:

- Spelling Test
- Statement Test (Listening)
- Mapping Exercise
- Typing Test
- Problem Solving Exercise
- Example Calls Exercise
- ** **Interview**

Conducted via Microsoft Teams and will last about an hour. You will be asked 6 questions related to the essential criteria for the role, with a mix of example based and scenario based questions. In preparation for this, think about your transferable skills, research Warwickshire Police, and focus on the specific services offered in the OCC
- ** **Vetting**

Before joining, a vetting process is conducted that includes gathering details of your family and any known criminal associations. You must inform those listed as they will be included in these background checks.
- ** **Final Offer Of Role**

After successfully completing all previous stages, you will receive a formal job offer.
- ** **Training**

You will undergo 6 weeks of classroom training, Mon-Fri, this will give you the grounding, learning all aspects of the role as well as systems usage, vulnerability, risk, law, and many other elements critical to the role.
- ** **Tutoring**

Following classroom training, you will be assigned a tutor to guide you as you start taking live calls and transition into the full role of OCC Communications Officer.

**Answer the call. Assess the risk. One call can change everything.**

**What can we offer you?**

As a valued member of our organisation, you’ll benefit from the below and more
- Local Government Pension Scheme
- Unison Membership
- Access to Employee Assistance Program (EAP)
- Occupational Health Services
- Free Parking
- On-site Gym Facilities
- Fully equipped kitchen and rest break areas
- Starting Annual Leave balance of 24 days
- Additional payments for bank holiday working
- Access to a wide range of internal support networks
- Access to Coaching & Mentoring Schemes
- Health & Wellbeing Support
- Career progression pathway
- Eligibility for Blue Light discounts

**Why work for Warwickshire Police?**

Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
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