Homes and Communities Officer

**Homes & Communities Officer (Tenancy Management) - ** **covering Warwickshire & West Midlands**

**Home-based with regular travel**

**£35,000 - £38,000 depending on experience**

**Monday to Friday - 9.00am to 5.30pm**

As a Homes & Communities Officer you will be the face of Sage Homes and work within a hub of field-based teams to have a key impact on people's day-to-day lives, delivering a direct service unique to Sage. This involves delivering a customer-focused tenancy management service that meets the needs of all customers.

**You'll be home based with regular travel required to visit our homes in Warwickshire & West Midlands, and attend occasional meetings in our Covent Garden and Northampton office.**

**What you will be doing**:

- Act as an advocate for Sage customers on housing management issues and liaise with relevant departments to ensure housing enquiries are resolved.
- Deliver an effective customer focused service to customers, ensuring support and advice is provided to help customers sustain their tenancies.
- Report household repairs and any communal block repairs or health and safety concerns
- Deliver a tenancy management service tailored to the needs of our customers, including sign ups of new tenancies, and enabling amendments to existing tenancy agreements.
- Identify breaches of tenancy agreements, such as ASB, illegal occupancy or sub-letting.
- Maximise rental income through management of rent accounts and advising customers about rent arrears.
- Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
- Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is excellent.
- Conduct home visits and tenancy reviews and visits within a customer's first year of being a Sage tenant and beyond
- Refer concerns of safeguarding to the relevant agencies
- Work alongside statutory agencies to encourage tenancy sustainment

**Your Benefits**

We offer a wide range of benefits in return for your dedication and passion. They include:

- Competitive salary and bonus
- 25 days holiday (not including bank holidays) with an extra day for every year’s service (up to 30 days)
- A health cash plan to help you pay for the cost of routine healthcare such as going to the dentist, opticians or the physio
- A workplace pension scheme, matching personal contributions up to 5%. You’ll also receive life assurance for four times your annual salary
- Free, confidential one-to-one counselling (online) with qualified therapists, counsellors, life and career coaches via the MyndUp platform
- Cycle to Work scheme: letting you save 26-40% on a bicycle and accessories. You pay nothing up front and the payments are taken (before tax) from your salary monthly
- A great social life with regular events and parties
- Free fruit and vegetables delivered to your home

**About you**
- Experience of working as a Housing/Neighbourhood Officer for a Housing Association, Affordable Housing Provider or Registered Provider
- Experienced of providing an excellent housing management service
- A good understanding of housing law and legislation.
- Customer centric and ‘can do' attitude
- Excellent communication skills and organised.
- Good people skills and empathetic as you will be supporting customers who are often facing difficult situations
- Hold a full valid UK driving licence and access to a suitable vehicle

**Get the career you want**

At Sage Homes, we want you to have the best career you can. You’ll be supported and guided at every stage as well as having access to exciting learning and development opportunities as you grow.

We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. Sage Homes is a fast-paced and supportive environment where ambitious and proactive individuals thrive.

IND

**Job Types**: Full-time, Permanent

Pay: £35,000.00-£38,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: On the road