Complaints and Pals Officer

1 week ago


Bamber Bridge, United Kingdom Lancashire & South Cumbria NHS Foundation Trust Full time

The Complaints and PALS Team are looking for a Band 4 PALS Officer on a fixed term contract for up to 9 months based at Sceptre Point, Bamber Bridge. Hours of work will be 9:00am - 5:00pm

To ensure that all queries, complaints and concerns raised with the Trust, are responded to in line with the Trust policy and procedures.

To utilise Datix/DCIQ to manage cases in line with the appropriate procedures.

You must be able to travel between different LSCFT sites within the Trust’s geographical area. Therefore, your own transport is essential as the PALS officer will be travelling to different sites within the Trust's geographical area and must have business insurance to be able to claim mileage allowance.

Required to communicate highly sensitive and complex information which requires a tactful and thoughtful approach.

Attend and contribute to relevant internal meetings.

To work closely and co-operatively with the leads within the Networks and Business Units to receive, resolve and respond to feedback in line with the NHS regulations and Trust Procedures.

To utilise Datix/DCIQ to manage cases in line with person centred approaches and to ensure that thematic and learning aspects are fully recorded.

To provide support to other team members in the management of PALS

When operational needs necessitate, the PALS Officer may need to assist in the role of a Complaints Officer.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

Please see attached the job description and person specification for more information about this role.


  • Complaints Officer

    55 minutes ago


    London Bridge Station, United Kingdom The Hyde Group Full time

    **Complaints Officer** **London Bridge** **Up to £30,000** Hyde is looking for a **Complaints Officer** to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you...


  • Bridge, United Kingdom Colbern Limited Full time

    207523-2821-24114 NCD Repairs Resolution Officer Southwark Contract £19.11 per hour Our client is looking for an experienced Repairs Resolution Officer. A repairs requires four complaints officers to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. exceptional customer...


  • Bamber Bridge, United Kingdom Places for People Full time

    At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to...

  • Office Coordinator

    2 weeks ago


    Bridge, United Kingdom First Port Full time

    **Office Coordinator - Sales** **Location: Tower Bridge** **Hours**:Office based Monday to Friday 8:30 am - 6:00 pm **Salary**:£26,000 + commission (OTE £27,300) Are you a dynamic individual with a flair for exceptional customer service? Do you excel in fast-paced environments and enjoy managing various tasks? If you're eager to make an impact...


  • Sowerby Bridge, United Kingdom JLA Full time

    **Job title - Customer Resolutions Expert** Ripponden 3 days a week - 2 days working from home Monday - Friday 37.5 hours **About our business** JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise,...


  • Friday Bridge, United Kingdom HM Prison and Probation Service (HMPPS) Full time

    A government organization in the United Kingdom is hiring Prison Officers to protect the public and positively impact offenders' lives. You will engage directly with prisoners, build relationships, and handle various roles throughout your shifts. Ideal candidates possess empathy, teamwork skills, and resilience. This role offers extensive training, career...


  • Friday Bridge, United Kingdom HM Prison and Probation Service (HMPPS) Full time

    A government agency is seeking Prison Officers in Friday Bridge, England, to protect the public and support offenders. The role involves working directly with prisoners, fostering positive relationships, and providing mentorship. Ideal candidates will possess integrity, empathy, and strong communication skills. The position offers a salary between £33,746 -...


  • Hebden Bridge, United Kingdom Brook Street Full time

    We are working with a local Industrial Material supplier and they are looking for an Equipment Sales Planning & Administrator to join them on a 13 month Fixed Term Contract (FTC). This is to cover initially maternity leave which would include the first monthas a handover period. Salary is: £20k to £22k DOE Hours are: 8.00 am to 5.00 pm with 45-minute...


  • Lee Mill Bridge, Devon, United Kingdom Climate Controls and Spares UK Ltd Full time

    Company DescriptionFormed in 2009, Climate Controls and Spares Ltd is an independent National Distributor of Heating, Refrigeration, and Air Conditioning solutions. With fully stocked branches in Plymouth, Devon, and Bodmin, Cornwall, we offer prompt delivery across the UK. Most orders arrive the next day within the UK. We provide a complete solution for Air...

  • Administrator

    2 days ago


    London Bridge Station, United Kingdom The Hyde Group Full time

    **Administrator** **London Bridge** **£26,000** Hyde is looking to recruit an Administrator to join our Property Services Team, based in our London Bridge office. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers....