Current jobs related to Customer Experience Advisor - Leicester - Yu Energy

  • Customer Experience Advisor

    2 weeks ago

    Leicester, United Kingdom Flogas Britain Full time

    **Job Title**:Customer Experience Advisor **Req ID**:8641 **Company**:Flogas Britain **Salary**:£26,229.08 + Monthly Bonus + Enhanced Overtime **Location**:Leicester, GB, LE7 1PF **Contract Type**:Permanent **Location Type**:Hybrid **Date Posted**:18 Jul 2025 - Join us as at Flogas and we’ll do right by you with training, support, benefits, and...

  • Customer Experience Advisor

    7 days ago

    Leicester, United Kingdom Flogas Britain Full time

    Job Title: Customer Experience Advisor Req ID: 8987 Company: Flogas Britain Salary: 26,229.09 + Enhanced OT + Monthly Bonus Location: Leicester, GB, LE7 1PF Contract Type: Permanent - Monday to Friday (1 in 4 Saturdays) Location Type: Hybrid - 2 Days Office / 3 Days Home Join us as at Flogas and we’ll do right by you with training, support, benefits, and...

  • Customer Experience Advisor

    5 days ago

    Leicester, United Kingdom Flogas Britain Full time

    Job Title: Customer Experience Advisor Company: Flogas Britain Salary: £26,229.09 + Enhanced OT + Monthly Bonus Contract Type: Permanent – Monday to Friday (1 in 4 Saturdays) Location Type: Hybrid – 2 Days Office / 3 Days Home Responsibilities You’ll do energy right by all your customers, whether you’re helping set up a new account in double quick...

  • Customer Experience Advisor

    2 weeks ago

    Leicester, United Kingdom Yu Energy Full time

    **Description**: We are looking to expand our Customer Service Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Experience Advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers. Our company is growing at a rapid pace so it...

  • Customer Experience Advisor

    11 hours ago

    Leicester LE PF, United Kingdom Flogas Full time

    Job Title: Customer Experience AdvisorReq ID: 8987Company: Flogas BritainSalary: 26, Enhanced OT + Monthly BonusLocation:Leicester, GB, LE7 1PFContract Type: PermanentLocation Type: HybridDate Posted: 24 Nov 2025Join us as at Flogas and we'll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong...

  • Customer Advisor

    1 week ago

    Leicester, United Kingdom Jones Bootmaker Full time

    We have a part time Customer Advisor opportunity to join our Jones Bootmaker team in Leicester, on a 16 hours per week contract. You’ll need good availability as the role will include a mixture of weekend, evening and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who...

  • Customer Advisor

    6 days ago

    Leicester, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team at Woodlands Nursery & Garden Centre (Dobbies) in Stapleton. This is a permanent 6 hour per weeks contract. You will need to be available to work weekends on a regular basis, either Saturday or Sunday and any flexibility during the week for additional shift for overtime would be...

  • Customer Service Advisor

    7 days ago

    Leicester, United Kingdom Pertemps Leicester Full time

    **The Role**: Customer Service Advisor - Permanent **Working hours**: Monday to Friday : 9am - 6pm **Location**: Leicester **Salary**:£20’800 (Rising to £22'500 in April) Are you an experienced customer service advisor who is looking for a new challenge? What is great about this position that it is Monday to Friday, so your weekends are your own!!...

  • Customer Advisor

    6 days ago

    Leicester, United Kingdom Russell Taylor Group Ltd Full time

    **TEMPORARY ROLE** **£12.00/hour** **Leicester - LE2 7QJ** **Customer Advisor role** Flexible to shift work as shifts can vary - 40 hours per week. Day to day - handling customer queries over works being carried out or works to be carried out, as well as handling complaints when required. Call centre experience is desirable & complaint handing...

  • Customer Service Advisor

    2 weeks ago

    Leicester, United Kingdom Tiger Group Limited Full time

    **Full Job Description** **Job Title** - Customer Service Advisor **Location** - Leicester **Salary** - Up to £22,900 **Type** - Full Time, permanent **Benefits** - Pension, holiday plus many more **Hours** - Monday - Friday **What would I be doing?** As a Customer Service Advisor you will be talking to customers on the telephone and to advise and...

Customer Experience Advisor

2 weeks ago

Leicester, United Kingdom Yu Energy Full time

Reports to: Relationship Team Leader
Location: Leicester Office LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week

We are looking to expand our Customer Service Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Experience Advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career.

Customer Experience Advisors ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need from Yü**
Here is a taste of what you’ll be doing:

- Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible
- Resolving specific customer accounts within agreed service level agreements
- Build strong relationships with other teams across the business.
- Support the collection and maintenance of customer data to enable efficient servicing of customers
- To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/ noted up accordingly.
- To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
- To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
- Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer
- Proactively recognise opportunities to take customer payments
- Proactively recognise opportunities to renew/ cross sell available Yü Energy products
- Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales
- Managing any customer dissatisfactions

**About Yü**
If you have what it takes, you could be just what we’re looking for
- Sharp - Effective decision-making skills to manage a changing workload.
- Experienced - Previous experience in the Energy Industry would be desirable but not essential
- Practiced - 3 Years Customer Service experience required
- Great communicator - you have first-rate communication and interpersonal
skills
- Ambitious - you don’t just want another job; you want a career opportunity and a chance to work on your personal development
- Analytical - naturally curious, immaculate attention to detail
- Motivated - you have a “can do” attitude and love to see success
- Team player - you enjoy working closely with a team to help them develop
- Flexible - you’re a strong team player who can adapt as the role and business develops

**Yü Come First**
We have a wide range of benefits for our employees including:

- 24 days annual leave + bank holidays
- Annual leave purchase
- Learning and development opportunities
- Employee perks and support
- Recognition and reward
- Day off on your birthday
- Plus many more

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Company pension
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Previous experience in the Energy Industry would be desirable but not essential

**Experience**:

- Customer Service experience required: 3 years (required)