Reception Coordinator

2 weeks ago

Leamington Spa, United Kingdom Guide Dogs For The Blind Association Full time

The role of the Reception Coordinator focuses on exceptional customer service, to provide efficient and effective Reception cover and to undertake associated administrative support at Guide Dogs sites.

Providing an efficient, friendly, and knowledgeable presence at our National Centre reception, and some occasional cover at the Leamington reception if required.

This role is predominantly 9am to 5pm Monday to Friday, but there may be a requirement for the working hours to change to 8am to 4pm or 10am to 6pm, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

We reserve the right to close adverts earlier than the closing date.

**Diversity**

**Safeguarding**

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

**Essential**
- Worked in a front-line customer service environment with experience of managing visitors and representing the organisation with a positive attitude and professional appearance.
- Able to manage the expectations of the customer and recognise when to escalate issues to a higher level.
- Taking and directing calls.
- Greeting visitors to the facility warmly and offering them help immediately and signing in visitors and supplying them visitor's badges.
- Knowledge of customer service principles and practices.

**Desirable**
- Understands the principle of service level agreements and the Key Performance Indicators in relation to Reception.
- Knowledge of working with and dealing with people with visual impairments.

**Job Types**: Full-time, Permanent

**Salary**: £18,500.00-£21,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: One location

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