Operations Assistant

Are you looking for an interesting part-time role offered on a 12-month contract basis where you can make the most of great administrative skills and proficiency using office IT while working as part of a friendly team? Then join Shelter as an
- **Operations Assistant** and you could soon be playing an important support role within our Services for Professionals team.**About Shelter**
- A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.- At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.- We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.**About the team**
- Services for Professionals is a multi-disciplinary team delivering a range of second tier services, including training in housing and homeless prevention, housing debt, information and online resources and targeted projects to help frontline staff achieve positive outcomes for people at risk of homelessness. The team is national and England-wide and works in conjunction with wider Shelter teams like Shelter Legal Services, Learning and Development, Training and Support, Business support, Telephone and Online services and Shelter Operations.**About the role**
- We run over 1,600 training courses that attract 25,000 delegates each year. Your challenge, together with another Operations Assistant, will be to take responsibility for the administration and operational delivery of all of our courses, including face-to-face training and online via webinars and e-learning. We’ll rely on you to ensure that each course runs smoothly, all delegates and trainers have the instructions and information they need and that the highest level of customer care is provided. Monitoring a number of inboxes, dealing with customer enquiries and bookings, managing financial arrangements and booking speakers, trainers and venues - all are aspects of this interesting and varied role.- We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.**About you**Benefits**
- We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.- Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
- Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.**Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.**

**How to apply**

**About You**
- **Experience of managing a large and varied administrative workload while adhering to deadlines and paying attention to detail.**

**Please ensure you demonstrate how you address the behaviours below throughout your responses**:

- **We work together to achieve our shared purpose**:

- **We prioritise diversity and have an inclusive and open mindset**:

- **We are open to risk and learning from our experiences