Reviewing Officer

Pineapple Care are expanding, and we are looking for a Reviewing Officer.

This role is a full time position (40 hours a week) and will include 1 working weekend in 4 weekends and 1 On Call per week.

The purpose of the job description below is to outline the level of responsibility and accountability of this post.

This will ensure that all work undertaken by our staff is clearly identified and carried out under clear lines of accountability.

The role of Reviewing Officer will involve being responsible for providing a high quality of care and support to the users of our service. To ensure own professional development and regular updating of professional knowledge and to work in line with all Policies and Procedures of Pineapple Care Services Limited.

**Purpose of Position**
- To enable and / or assist individuals to remain in the community, to be supported and maintained safely in their own homes and thereby enhance the quality of life
- Encouraging your service user’s individuality and independence
- Helping your service user to maintain relationships with neighbours, the neighbourhood and familiar activities and surroundings, providing social contact, especially for service users who live alone
- Assisting other care / support workers and professionals to provide care/ support for your service user
- Being the face of ‘care in the community’ and acting as our representative

**Principle Responsibilities**:

- To visit nominated Service Users, at times directed by the line manager / Directors.
- To be particularly vigilant for signs of distress or anxiety in Service Users; any deterioration in physical and/or mental health, or safety of the environment, and to report these as a matter of urgency to your manager or Director in his / her absence.
- To carry out all tasks in a way that demonstrates respect for the privacy, dignity and value of all Service Users, irrespective of severity or disability or personal circumstances
- To summon appropriate assistance in an emergency. All actions should sustain, support and enhance the independence of Service Users, as specified in their support plan.
- Assist Service Users in / out of bed, chairs, etc., using agreed procedures. Assist Service Users in turning to relieve pressure areas.
- Assist Service Users in (un)dressing, care of aids and personal equipment (hearing aids, glasses, dentures, prosthesis, etc).
- Assist Service Users in all aspects of personal hygiene, i.e. washing, shaving, showering etc.
- Assist Service Users in feeding.
- Assist Service Users to access toilet facilities, emptying commodes and disposal of incontinence materials, using agreed health and safety procedures.
- Encourage Service Users to maximise their own abilities and skills

**Domestic**
- Where directed, maintain cleanliness of Service Users home, to meet with health and safety requirements.
- Light fires or operate other sources of warmth. Where appropriate home facilities are available, launder and iron clothes and /or bed linen.
- Undertake essential shopping, payment of bills.
- Where directed prepare or reheat meals provided and / or demonstrated to Service User.

**Social**
- Actively encourage Service Users, according to their capabilities, to participate in all aspects of daily living activities.
- Develop and maintain personal contact with the Service User through talking and listening.
- Provide support as part of a caring team, liaising with informal carers, other agencies or professionals as necessary.

**Collaboration with Other Agencies**
- Assist the management to maintain good relationships with other personnel involved in the care of the Service User, i.e. Community Nurses, Social Workers, G.P’s, etc., as part of a caring team.

**General Duties**
- To carry out Service User reviews as required and maintain accurate, legible, record and submit them on a regular basis to the manager. To ensure key performance indicators are monitored in this area
- To carry out spot checks and supervision of staff, and ensure that key performance indicators are monitored in this area
- To be available to cover care shifts as and when necessary during sickness and absence of care staff. This could be during your contracted shifts, or outside of these hours to ensure the safe delivery of care and support for the service users
- To participate in the on - call rota, details of which can be found within your contract
- To ensure that MAR charts are collected and audited monthly
- To coordinate any changes that arise with medication and support needs
- To liaise with other professionals to implement all changes
- Maintain confidentiality at all times.
- Advise Service Users of the complaint’s procedures (where appropriate)
- Participate in all training courses
- Comply with legal requirements (Domiciliary Care Agency (Wales) Regulations 2004) and National Minimum Standards; Health and Safety at Work Act, etc)
- Participate in meetings as appropriate and attend regular super