Warranty Administrator

This role is based in our Birmingham North dealership: 857 Tyburn Rd, Erdington, Birmingham B24 9NY, United Kingdom
- Salary of up to £34.5k
- Manufacturer owned dealership opportunity.

About Us

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary.

Additional Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Access to our Technician Upskill Programme
- Toolbox Insurance
- Paid sick leave upon completion of Probationary period.

Role Overview:
An exciting new opportunity has come up here at Birmingham North. This is a great opportunity for you to become a key member of our aftersales team.

As a Warranty Administrator in this position you will be expected to lead the team and provide daily support, training and mentoring.

In this role you will also:

- Regular reporting on performance of the warranty team
- Regular meetings and updates with the warranty team to identify and action any concerns
- Regular communication with Line Manager to update on performance or areas of concern
- Invoice warranty claims, as a member of the warranty administration team
- Make sure all job cards are quality compliant with PSA standards
- Ensure policies and procedures are adhered to at all times
- Checking of claims to ensure all claims are paid accordingly
- Make sure all paperwork are properly managed and filed correctly to assist with audits
- Carry out periodical audits as required to ensure that the warranty team are compliant
- Manage all warranty debtors, discuss with team to address any issues across all dealers.
- Ensuring all parts are returned, communicate parts returns required to relevant dealership
- Managing warranty parts return in a timely manner, ensure that all returns are documented
- Coach technicians and customer advisors in processes and procedures.
- Ensure job cards are correctly documented.
- To bring attention of the Aftersales Manager where there any issues in process or quality
- Regular update meetings with Aftersales Manager to improve warranty quality and performance
- To assist and support the Finance department in their duties as and when required by the Financial Controller
- Register All Warranty Policies

Let’s Work together:
We are looking for an experienced Warranty Administrator with a minimum of two years’ experience as a Warranty Administrator. You need to have strong communication skills and be willing and comfortable speaking with people. You will have demonstrable experience using a Dealer Management System, Autoline experience would be an advantage. You will also be able to work with Outlook, Word and Excel. Experience or managing a team or supervisory skills would also be beneficial.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces